Mesh doesnt work: 2 x NWA55AXE

rehashed
rehashed Posts: 3
in Nebula
I have configured 2 NWA55AXE as access points. I have enabled smart mesh.
In the "Access points" monitor, it only ever shows an empty uplink AP. When I detach one of the devices from the lan, it loses connection. 
I dont see any way to debug/diagnose this issue in nebula.

All Replies

  • rehashed
    rehashed Posts: 3
    Well this is even more frustrating. After waiting for ages, trying multiple times, and now posting this message it is working. How can I debug issues like this? It seems I can no longer log in to the device directly if im using nebula.
  • rehashed
    rehashed Posts: 3
    OK - this is just as frustrating. After powercycling the non-connected device, it never brings up the wifi. It seems it needs to be connected to a LAN in order to start up. RMA time.
  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers

    Hi @rehashed

    Welcome to Zyxel Community

    Here is a smart mesh article for you to refer to. https://community.zyxel.com/en/discussion/10160/nebula-how-to-extend-wireless-coverage-with-smart-mesh

    Please connect both APs on the wired cable and deploy them to the locations after the configuration is up to date. This way configure can confirm that it has been pushed from Nebula to Access Point.

    If your mesh still doesn’t work, please let two access points connect to the LAN.

    And please help us enable the "Invite Zyxel support as administrator" feature for us.

    You can find it on the path of Help -> Support request and enable it (please refer to the attachment) then we can check the configuration for you. 

    And please PM your org/site so that we can find you.

     

    Sincerely

    Zyxel_JayPreview

  • ChrisLau
    ChrisLau Posts: 2  Freshman Member
    First Comment

    I have done everything in the article mentioned, but still have problems. I have two NWA55AXE and only one is online at any given time. Smart mesh is not working even if every single configuration is done according to the article. When connecting both APs to a POE-hub (connected to a FWA710) - only one of the APs will be online. To update both APs I had to only have one connected at the time. When both were configured correct (according to article above) still same issue. It seems that the system is not configuring "Root AP" correct. What can I do to resolve this?

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,854  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @ChrisLau,

    It seems like your FWA710 is using IP passthrough mode so only one NWA55AXE can connect to Nebula. Please disable the IP passthrough so the other NWA55AXE can also connect to Nebula to get the configuration.

    https://community.zyxel.com/en/discussion/25506/mobile-router-how-to-change-fwa710-to-ip-passthrough-mode
    Zyxel Melen


  • ChrisLau
    ChrisLau Posts: 2  Freshman Member
    First Comment

    Thank you! Worked like a charm 🙏

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