Device is already registered by another user

Dear Nebula,
I have disconnected a NAP102 in an organization A . When I now connect the NAP102 to organization B, I get the message: Device is already registered by another user.
Accepted Solution
-
Hi @CompuMatch
We suggest you check whether NAP102 has been unregistered in org A first.
Check the steps as follows
1.Go to Organization-wide>Configure>License & inventory
2. Click the Devices page>click both>click the NAP102 >click action> click Remove from organization.
After NAP102 has been removed normally, add the device to the new ORG B. You can refer to this article. How to register the devices on Nebula?
Let us know if you have any questions
thanks
0
All Replies
-
Hi @CompuMatch
We suggest you check whether NAP102 has been unregistered in org A first.
Check the steps as follows
1.Go to Organization-wide>Configure>License & inventory
2. Click the Devices page>click both>click the NAP102 >click action> click Remove from organization.
After NAP102 has been removed normally, add the device to the new ORG B. You can refer to this article. How to register the devices on Nebula?
Let us know if you have any questions
thanks
0
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