Device is already registered by another user

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CompuMatch
CompuMatch Posts: 1 image  Freshman Member
edited November 2023 in Nebula 
Dear Nebula,

I have disconnected a NAP102 in an organization A . When I now connect the NAP102 to organization B, I get the message: Device is already registered by another user.

Accepted Solution

  • Zyxel_Jay
    Zyxel_Jay Posts: 226 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers
    edited September 2022 Answer ✓

    Hi @CompuMatch

     

    We suggest you check whether NAP102 has been unregistered in org A first.

    Check the steps as follows

    1.Go to Organization-wide>Configure>License & inventory


    2. Click the Devices page>click both>click the NAP102 >click action> click Remove from organization.


    After  NAP102 has been removed normally, add the device to the new ORG B. You can refer to this article. How to register the devices on Nebula?

    Let us know if you have any questions

    thanks

All Replies

  • Zyxel_Jay
    Zyxel_Jay Posts: 226 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers
    edited September 2022 Answer ✓

    Hi @CompuMatch

     

    We suggest you check whether NAP102 has been unregistered in org A first.

    Check the steps as follows

    1.Go to Organization-wide>Configure>License & inventory


    2. Click the Devices page>click both>click the NAP102 >click action> click Remove from organization.


    After  NAP102 has been removed normally, add the device to the new ORG B. You can refer to this article. How to register the devices on Nebula?

    Let us know if you have any questions

    thanks

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