Unregister nwa1123-ac pro

Mk50

Hi i did get 2 nwa1123-ac pro and a wac5302D-S all of them gives the error that the devices are already registered. I cannot remove them because i don't have the information of the old company to get it removed. Who do i need to contact to get them unregistered? 

Zyxel_Ivan

Mk50 said:

Hi i did get 2 nwa1123-ac pro and a wac5302D-S all of them gives the error that the devices are already registered. I cannot remove them because i don't have the information of the old company to get it removed. Who do i need to contact to get them unregistered? 

Dear @MK50, 

 

Please download our Nebula APP on your mobile phone to scan the QR-code located at the back of the AP or on the brown box, so the device will register to your organization. 

This mechanism, is to force register via QR-code to his/her organization because we assume only the current owner will be able to scan the QR-code as the device is already on your hand. 

You may get a pop-out message when registering, please click "Register device" on the right-hand side and click "Next" on the top-right. 

 

I hope this information helps. 

 

Ivan 

Mk50

Hi Ivan firstly thanks for your reply. I don't have the boxes only the serial number and mac adresses. When i try it gives the error: already registered. 

Zyxel_Ivan

Mk50 said:

Hi Ivan firstly thanks for your reply. I don't have the boxes only the serial number and mac adresses. When i try it gives the error: already registered. 

Dear @MK50, 

 

If you have no QR Code and you’d like to link to the Nebula with the devices, you can follow the instruction below: 

https://community.zyxel.com/en/discussion/12903/nebula-how-to-generate-nebula-qr-code-for-device-register-via-nebula-app 

 

Or you’d like to keep the device on premises, please PM me the information below :

1. Invoice 

2. The picture of the devices 

3. MAC address of the devices 

4. Serial Number of the devices 

 

Thanks. 

 

Ivan 

Zyxel_Ivan

Zyxel_Ivan said:

Mk50 said:

Hi Ivan firstly thanks for your reply. I don't have the boxes only the serial number and mac adresses. When i try it gives the error: already registered. 

Dear @MK50, 

 

If you have no QR Code and you’d like to link to the Nebula with the devices, you can follow the instruction below: 

https://community.zyxel.com/en/discussion/12903/nebula-how-to-generate-nebula-qr-code-for-device-register-via-nebula-app 

 

Or you’d like to keep the device on premises, please PM me the information below :

1. Invoice 

2. The picture of the devices 

3. MAC address of the devices 

4. Serial Number of the devices 

 

Thanks. 

 

Ivan 

Dear @MK50, 

 

Thanks for providing the information. 

 

I have transferred the device owner to your account, please check and let us know! 

 

Ivan Liu