Unregister nwa1123-ac pro
All Replies
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Mk50 said:Hi i did get 2 nwa1123-ac pro and a wac5302D-S all of them gives the error that the devices are already registered. I cannot remove them because i don't have the information of the old company to get it removed. Who do i need to contact to get them unregistered?
Dear @MK50,
Please download our Nebula APP on your mobile phone to scan the QR-code located at the back of the AP or on the brown box, so the device will register to your organization.
This mechanism, is to force register via QR-code to his/her organization because we assume only the current owner will be able to scan the QR-code as the device is already on your hand.
You may get a pop-out message when registering, please click "Register device" on the right-hand side and click "Next" on the top-right.
I hope this information helps.
Ivan
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Hi Ivan firstly thanks for your reply. I don't have the boxes only the serial number and mac adresses. When i try it gives the error: already registered.0
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Mk50 said:Hi Ivan firstly thanks for your reply. I don't have the boxes only the serial number and mac adresses. When i try it gives the error: already registered.
Dear @MK50,
If you have no QR Code and you’d like to link to the Nebula with the devices, you can follow the instruction below:
Or you’d like to keep the device on premises, please PM me the information below :
Invoice
The picture of the devices
MAC address of the devices
Serial Number of the devices
Thanks.
Ivan
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Zyxel_Ivan said:Mk50 said:Hi Ivan firstly thanks for your reply. I don't have the boxes only the serial number and mac adresses. When i try it gives the error: already registered.
Dear @MK50,
If you have no QR Code and you’d like to link to the Nebula with the devices, you can follow the instruction below:
Or you’d like to keep the device on premises, please PM me the information below :
Invoice
The picture of the devices
MAC address of the devices
Serial Number of the devices
Thanks.
Ivan
Dear @MK50,
Thanks for providing the information.
I have transferred the device owner to your account, please check and let us know!
Ivan Liu
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