NR5101, no Celular SMS

Tom65

Hi, I own a NR5101 and it is not possible to receive SMS. When I push the button "Retrieve Messages" the web interface hang up and the connection to Internet ist lost. With web interface, I had to reboot the NR5101.
How it is possible to receive SMS?
Thanks, Tom

tonygibbs16

Hello @Tom65

Looking at the user guide for NR5101 dated January 2021, available at https://support.zyxel.eu/hc/en-us/articles/4403365084818-5G-Devices-Advanced-Downloads-Firmwares-and-other-resources-  ,I cannot see the 'Retrieve Messages' button.
       - In figure 59 there is just the toggle for SMS Inbox Enable

Can you post a screen shot please? And let us know what firmware version you have in your NR5101 please?

Happy New Year.

Kind regards,
     Tony

Tom65

Hello Toni, no "SMS Inbox Enable".
Kind regards,
Tom

Tom65

Firmware: V1.00(ABVC.6)C0

Justice

Hello facing the same problem than Tom65, but have a newer version Firmware: V1.00(ABVC.7)C0

Was there a fix for this?

On the cellular sms section I can see that there's total capacity of 20 but no messages come through

Justice

From router dashboard I checked updates for firmware and found a newer version V1.00(ABVC.8)C0. After updating to this, I can retrieve messages. Still figuring which number format works, since none of the test messages from my phone arrived but network provider etc do reach via sms

sportniik

Hi. I also have the same problem. I own NR7102 and it recently received SMS function, but it also does not work. It is something elementary to have a SMS function on broadband router. I paid a lot for my outdoor 5G router cca (500€). Can't understand that. Most basic Huawei modems have this fixed.