Zyxel NR5101 5G Router

Options
TemporisCaptial
TemporisCaptial Posts: 2
First Comment
edited January 4 in Mobile Broadband

My device has stopped detecting the SIM, please advise a way to resolve this.

Its not the sim, it works in my phone.

Firmware upgrade has done nothing.

Device reset has not changed the status.

Anything else I can try?

All Replies

  • Friday
    Friday Posts: 64  Ally Member
    10 Comments Friend Collector First Answer
    Options

    Hi @TemporisCaptial ,

    We suspect issue may relate to the thickness of nano SIM card and nano adapter,

    is it possible that you add duct tape in the back of the SIM card and adapter to increase the thickness and see if slove the issue?

    thank you !

  • TemporisCaptial
    Options

    Thank you for your response.

    I can certainly try this however I've since worked out that it only seems to not detect the SIM when trying to use 5G, when I change to 4G the router works (same SIM).

  • Friday
    Friday Posts: 64  Ally Member
    10 Comments Friend Collector First Answer
    Options

    Hi @TemporisCaptial ,

    Thank you for providing the crucial info.

    Is your sim a 5G sim card? can you check the supported 5G band and

    select that specific band on GUI?

    by accessing Broadband>Cellular Band>Band Management

    disable Band auto selection.

    Thank you !

Consumer Product Help Center