Problems with connecting multy u

I downloaded The app connected multy u with Ethernet cable to wall rj42 and plugged in Power IT turns blue and when i try to create name and password IT says applying tour wifi settings to multy For like 3 mins and Then says "setting failed multy requires reset. And after i do reset IT just says connection Timed Out when i try to connect.

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,271  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited August 2023

    Hi @Jeppeze

    Please initiate a reset of the Multy U device by pressing and holding the reset button using a pin for a duration of 10 seconds. Once completed, release the button. Once the Multy U device has finished resetting and the LED indicator turns blue, proceed with its reinstallation.

    After Multy U device is reset and the turn LED blue, please reinstall it again.
    You can refer to the following steps to set up the Multy U device

    Engage in the Community, become an MVP, and win exclusive prizes!

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,271  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Engage in the Community, become an MVP, and win exclusive prizes!

Consumer Product Help Center