Problems with connecting multy u

Jeppeze

I downloaded The app connected multy u with Ethernet cable to wall rj42 and plugged in Power IT turns blue and when i try to create name and password IT says applying tour wifi settings to multy For like 3 mins and Then says "setting failed multy requires reset. And after i do reset IT just says connection Timed Out when i try to connect.

Zyxel_Jerry

Hi @Jeppeze

Please initiate a reset of the Multy U device by pressing and holding the reset button using a pin for a duration of 10 seconds. Once completed, release the button. Once the Multy U device has finished resetting and the LED indicator turns blue, proceed with its reinstallation.

After Multy U device is reset and the turn LED blue, please reinstall it again.
You can refer to the following steps to set up the Multy U device

https://community.zyxel.com/en/discussion/8677/multy-devices-reset-when-certification-authority-expired

Zyxel_Jerry