Configuring PPPoE with static IP issues

Cnrd

I’m trying to configure PPPoE over Nebula Zyxel on the Zyxel 100 Flex and I’m receiving issue on the form, that gateway is not matching IP address network.

When I’m entering this form there is already assigned IP address from different network. I’m deleting it and writing new one, but I think that the form is comparing gateway address to the initial IP address. Do you have idea how I can resolve it?

I was trying on a few different web browsers and it is always the same message :/

Cnrd

original filling when I’m entering the form before I change to the target ip and gateway looks like in the attachment

Zyxel_Kevin

Hi @Cnrd ,

I found your device already online at "2024-01-01T18:39:59.240Z", Did you resolve your issue ?

If not, Please kindly enable Zyxel Support Access then we will do the further checking.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

Thank you

Cnrd

Hi @Zyxel_Kevin. The device is up and running, but it is working on dynamic IP now over NAT. When I want to change to PPPoE with static (before network provider will switch to the public IP) I cannot make it. I will invite support to help.

Zyxel_Kevin

Hi @Cnrd ,

As PM talked, Please kindly try to change IP from Local GUI.

Thank you