Firmware update doesn’t work for zyxel nbg6615

zyxelcz

Hello, I have a router and I am unable to upgrade it with the latest firmware (V1.00(ABMV.6)C0).
The router is in default state after a complete reset.
The option to update the firmware automatically does not find any.
The option to upload firmware ends with a "no response from server" error.
I currently have the following firmware version: V1.00(ABMV.1)C0
Can you please advise what is wrong?

tonygibbs16

Hello @zyxelcz

Welcome to the forum.

There is some troubleshooting instructions for the NBG6615 at https://support.zyxel.eu/hc/en-us/articles/5367490332050-NBG-Series-Troubleshooting that you might find useful, including how to upgrade the firmware (see extract screenshot below.)

I hope that this is helpful.

Kind regards,

Tony

zyxelcz

Hello @tonygibbs16

Thank you for response.

I tried upgrading the firmware according to the documentation, but it didn't help.
When I try the "Check for Latest Firmware Now" button I end up with the message "No newer firmware!".

When I try the "Upload" button after using the Browse button with the last bin file ( https://www.zyxel.com/global/en/support/download?model=nbg6615 ), I end up with an error "This site can't be reached - check the address etc".

Can you recommend me next steps?

Kind regards,

Jan

tonygibbs16

Hello @zyxelcz

Thanks for your reply.

Point e under 5 Firmware Upgrade says that the upgrade could take up to 3 minutes to happen.

So you could get the "this site cannot be reached..." whilst the upgrade is happening.

How long did you wait after clicking on the Upload button please?

If you waited 10 minutes or more, then you could power cycle your device and see if the upgrade was successful or not

Kind regards Tony

Peter2

It can be a question of the used browser too , so try another . Or try another device not a mobile.

Or of the rights of data access if it is an android app .

tonygibbs16

https://community.zyxel.com/en/discussion/comment/65597#Comment_65597

The above link in wrong because it has doodle jump in it.

Please use this link
https://support.zyxel.eu/hc/en-us/articles/5367490332050-NBG-Series-Troubleshooting

https://support.zyxel.eu/hc/en-us/articles/5367490332050-NBG-Series-Troubleshooting

Kind regards,

Tony

Catharinecconn

The issue could also be related to the browser you're using, so it might help to try a different one. Alternatively, testing on a different device, not a mobile one, could also provide insight. Additionally, if it's an Android app, consider checking the data access rights as they might be impacting the functionality.

zyxelcz

Hello @tonygibbs16

Thanks for your reply.

Yes, I waited ten minutes or more, but nothing happened.
The strange thing is that the page "this site cannot be reached..." appears immediately after pressing the Upload button.

Kind regards,

Jan

zyxelcz

Hello @tonygibbs16

Thanks for your reply.

Yes, I have tried different browsers and different operating systems.
First I tried Windows 10 with Edge, Firefox and Chrome.
Then I tried Windows 8 with IE.
But always the same result.
I may yet try Win11 with Edge, but I'm skeptical.

Kind regards,

Jan

Peter2

So you work with a downloaded file for local firmware upgrade ?

could you type the exact file name of the firmware from the unpacked zip file with ending *.bin ?

zyxelcz

Hello @Peter2

Thanks for your reply.

Yes, I'm working with a downloaded file for local firmware upgrade.

Here is the exact path and file name:

"C:\Users\User\Downloads\NBG6615_V1.00(ABMV.6)C0\V1.00(ABMV.6)C0.bin"

First if I go the classic way - download , unzip and upload the .bin file.

"C:\1\firmware.bin"

Then when I move the bin file to a shorter directory and rename bin file.

Kind regards,

Jan