Nebula Down?
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Where and how do I change DNS? This also applies to our mobile phones.
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We were three employees who had issues. PC's, APP and on several locations. I dont think DNS
We are back online now.
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Hi @Gardis,
For the Windows PC, please reference this video.
For the mobile phones, if you're Android, please reference this post to change the DNS server to "dns.google".
For Iphone, please reference this post.
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Hi @NordloJan,
Thanks for the update. It is happy to hear you are back online now. I connected the VPN to Norway earlier and successfully accessed Nebula Control Center, and also there was no Nebula incident. So we cannot clarify what issue you encountered.
Please help to provide more details if you cannot access Nebula Control Center again. Many thanks.0 -
We still have problems. Can we change the DNS in the router instead so it affects all computers in the network?0 -
How is it possible that the DNS affects so that "applications" at the top right of the My Zyxel page are not displayed?
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Still problem.. PC, Android app.
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0
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issue back on app. On 4/5g aswell as WiFi
Have not tried on PC last few hours
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Hi Melen,
I'm facing the same issue. I tried 3 DNS Server (OpenDNS, Quad9, Cloudflare) with the same error. only google is working.
ndreas@andreas-vm-dienst:~$ dig @208.67.222.222 nebula.zyxel.com
; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> @208.67.222.222 nebula.zyxel.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 47109
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;nebula.zyxel.com. IN A;; Query time: 48 msec
;; SERVER: 208.67.222.222#53(208.67.222.222) (UDP)
;; WHEN: Wed May 15 11:10:50 CEST 2024
;; MSG SIZE rcvd: 45andreas@andreas-vm-dienst:~$ dig @1.1.1.1 nebula.zyxel.com
; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> @1.1.1.1 nebula.zyxel.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 44516
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;nebula.zyxel.com. IN A;; Query time: 40 msec
;; SERVER: 1.1.1.1#53(1.1.1.1) (UDP)
;; WHEN: Wed May 15 11:11:00 CEST 2024
;; MSG SIZE rcvd: 45andreas@andreas-vm-dienst:~$ dig @9.9.9.9 nebula.zyxel.com
; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> @9.9.9.9 nebula.zyxel.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 46384
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;nebula.zyxel.com. IN A;; Query time: 20 msec
;; SERVER: 9.9.9.9#53(9.9.9.9) (UDP)
;; WHEN: Wed May 15 11:11:27 CEST 2024
;; MSG SIZE rcvd: 45andreas@andreas-vm-dienst:~$ ^C
andreas@andreas-vm-dienst:~$ dig @8.8.8.8 nebula.zyxel.com; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> @8.8.8.8 nebula.zyxel.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 18541
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;nebula.zyxel.com. IN A;; ANSWER SECTION:
nebula.zyxel.com. 60 IN A 18.173.187.65
nebula.zyxel.com. 60 IN A 18.173.187.66
nebula.zyxel.com. 60 IN A 18.173.187.95
nebula.zyxel.com. 60 IN A 18.173.187.23;; Query time: 44 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Wed May 15 11:13:00 CEST 2024
;; MSG SIZE rcvd: 109andreas@andreas-vm-dienst:~$
1
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