Nebula Down?

Zyxel_Melen

Hi @Andye,

Thanks for the feedback. We are investigating this issue. Any Nebula user who faces this issue may change your DNS server to 8.8.8.8 temporarily.

You may reference this comment to change the DNS server:

https://community.zyxel.com/en/discussion/comment/65736#Comment_65736

Zyxel_Melen

https://community.zyxel.com/en/discussion/comment/65739#Comment_65739

Hi @Gardis,

The reason of applications icon disappears might be because your browser or a plugin blocks javascript. Please help check if your browser or a plugin disables/blocks JavaScript. If yes, please enable/unblock JavaScript.

Zyxel_Melen

Hi all,

We are investigating this issue. If you found you cannot access "nebula.zyxel.com" or you cannot use Nebula APP, please change your DNS server for temporarily.

For the Windows PC, please reference this video.

https://www.youtube.com/watch?v=lexmZX9Rlbk

For the mobile phones, if you're Android, please reference this post to change the DNS server to "dns.google".

https://www.androidpolice.com/use-preferred-dns-server-android-tutorial/#:~:text=Here%27s%20how%3A%201%20Open%20the%20Settings%20app%20on,example%2C%20dns.google%20%29.%206%20Tap%20Save%20.%20Close

For Iphone, please reference this post.

https://appleinsider.com/articles/18/04/22/how-to-change-the-dns-server-used-by-your-iphone-and-ipad

You may check this post for more information.

https://community.zyxel.com/en/discussion/22782/nebula-cloud-service-incident-2024-05-14-06-00-utc-0

Gardis

Hi @Gardis,

The reason of applications icon disappears might be because your browser or a 

plugin blocks javascript. Please help check if your browser or a plugin disables/blocks 

JavaScript. If yes, please enable/unblock JavaScript.

No, it is the DNS that affects this too. Have tested, and appears with Google DNS.

Gardis

Is it ok to change the DNS directly in the router, here?

Patrik63

Nebula is still down in Sweden. App states: "cannot resolve host nebula.zyxel.com". No address associated with host name

jjkanin

Looks like it is working again.