Nebula Down?

NordloJan

Hi!

Can anyone access their Nebula account? I get error messages across the board, no matter what PC, phone or browser…

Is there a notification on downtime today? Have not gotten any and now we are without access to all our customers…

Zyxel_Melen

Hi @NordloJan,

We checked the period you reported and there were no outages. Could you share more details with us? This can help us to investigate the login problem. Please let us know these information:

1. The account faced the login issue.
2. The error message of this issue.

Thanks in advance.

jjkanin

I got this:

Webbplatsen kan inte nås

Kontrollera om det finns ett stavfel i nebula.zyxel.com.

DNS_PROBE_FINISHED_NXDOMAIN

The website cannot be reached Check for a typo in nebula.zyxel.com.
DNS_PROBE_FINISHED_NXDOMAIN

Used Chrome on MacOS Catalina

The nebula app in IOS still works.

dukisha016

Nebula is down. At least for us in Sweden

Zyxel_Melen

Hi @jjkanin,

Thanks for the detailed information. I would like to clarify if this relates to your DNS server. Could you help to change your PC's DNS to 8.8.8.8 and check again? Thanks in advance.

Zyxel_Melen

Hi @dukisha016,

Thanks for the update. Could you describe more details your symptoms? If it is like @jjkanin said, could you help to change your PC's DNS to 8.8.8.8 and check again? Thanks in advance.

Zyxel_Melen

Hi @jjkanin & @dukisha016,

In addition, I used a VPN to Sweden and Norway to check if I could access Nebula. And the result is yes for both countries.

Mikkel24

Also from Denmark as well - site is down

Zyxel_Melen

Hi @Mikkel24,

I connect the VPN to Denmark and successfully accessed Nebula Control Center. Could you describe more details your symptoms? Also, I need your help to change your PC's DNS to 8.8.8.8 and check again if you cannot access "nebula.zyxel.com" due to "DNS_PROBE_FINISHED_NXDOMAIN". Thanks in advance.

Mikkel24

i have just changed the DNS to google dns, and can confirm that it works, i've checked with 1.1.1.1 dns, they do not resolve nebula.zyxel.com, so 1.1.1.1 have an issue here (i have seen this before with other domains as well)

Zyxel_Melen

Hi @Mikkel24,

Thanks for your update!

@jjkanin @NordloJan @dukisha016 The issue you faced might be because your DNS server has some issue that causes you cannot connect to nebula.zyxel.com. Please help to change your PC's DNS to 8.8.8.8.