Nebula Down?
All Replies
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Hi @NordloJan,
We checked the period you reported and there were no outages. Could you share more details with us? This can help us to investigate the login problem. Please let us know these information:
- The account faced the login issue.
- The error message of this issue.
Thanks in advance.
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I got this:
Webbplatsen kan inte nåsKontrollera om det finns ett stavfel i
nebula.zyxel.com
.DNS_PROBE_FINISHED_NXDOMAIN
The website cannot be reached Check for a typo in nebula.zyxel.com. DNS_PROBE_FINISHED_NXDOMAIN
Used Chrome on MacOS Catalina
The nebula app in IOS still works.
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Nebula is down. At least for us in Sweden
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Hi @jjkanin,
Thanks for the detailed information. I would like to clarify if this relates to your DNS server. Could you help to change your PC's DNS to 8.8.8.8 and check again? Thanks in advance.
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Hi @dukisha016,
Thanks for the update. Could you describe more details your symptoms? If it is like @jjkanin said, could you help to change your PC's DNS to 8.8.8.8 and check again? Thanks in advance.
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Hi @jjkanin & @dukisha016,
In addition, I used a VPN to Sweden and Norway to check if I could access Nebula. And the result is yes for both countries.
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Also from Denmark as well - site is down
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Hi @Mikkel24,
I connect the VPN to Denmark and successfully accessed Nebula Control Center. Could you describe more details your symptoms? Also, I need your help to change your PC's DNS to 8.8.8.8 and check again if you cannot access "nebula.zyxel.com" due to "DNS_PROBE_FINISHED_NXDOMAIN". Thanks in advance.
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i have just changed the DNS to google dns, and can confirm that it works, i've checked with 1.1.1.1 dns, they do not resolve nebula.zyxel.com, so 1.1.1.1 have an issue here (i have seen this before with other domains as well)
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Hi @Mikkel24,
Thanks for your update!
@jjkanin @NordloJan @dukisha016 The issue you faced might be because your DNS server has some issue that causes you cannot connect to nebula.zyxel.com. Please help to change your PC's DNS to 8.8.8.8.
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