Nebula App crash when tap on NR7101

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GiuseppeR
GiuseppeR Posts: 135  Ally Member
Community MVP First Anniversary 10 Comments Friend Collector
edited June 7 in Nebula

Hello,

I have an outdoor router 5G that forces the Nebula App to crash when tapping on it.

Cache of the app just cleaned, but no differences:

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,085  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited June 12
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    Hi @GiuseppeR ,

    We tried to reproduce your issue but were unable to. We successfully accessed the Nebula NR7101 on the Nebula Mobile App using version 18.00, the latest version.

    Could you please go to the Nebula Mobile App > Settings > General > About and check if you are using version 18.00?

    If you've followed the above recommendation and the issue persists, please enable Zyxel support.

    Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Share yours now! https://bit.ly/4aO0BMF

    Judy

  • GiuseppeR
    GiuseppeR Posts: 135  Ally Member
    Community MVP First Anniversary 10 Comments Friend Collector
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    Hi @Zyxel_Judy

    I forced reinstallation of the app.

    Now I have no issues.

    Thanks as usual. 😁

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