Nebula App crash when tap on NR7101

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GiuseppeR
GiuseppeR Posts: 777
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 500 Comments 5 Answers
image  Guru Member
edited June 2024 in Nebula

Hello,

I have an outdoor router 5G that forces the Nebula App to crash when tapping on it.

Cache of the app just cleaned, but no differences:

Crash app Nebula.jpg

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,736
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
    edited June 2024
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    Hi @GiuseppeR ,

    We tried to reproduce your issue but were unable to. We successfully accessed the Nebula NR7101 on the Nebula Mobile App using version 18.00, the latest version.

    Could you please go to the Nebula Mobile App > Settings > General > About and check if you are using version 18.00?

    If you've followed the above recommendation and the issue persists, please enable Zyxel support.

    Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Zyxel_Judy

  • GiuseppeR
    GiuseppeR Posts: 777
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 500 Comments 5 Answers
    image  Guru Member
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    Hi @Zyxel_Judy

    I forced reinstallation of the app.

    Now I have no issues.

    Thanks as usual. 😁

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