Nebula App crash when tap on NR7101

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GiuseppeR
GiuseppeR Posts: 710 image  Guru Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment
edited June 2024 in Nebula

Hello,

I have an outdoor router 5G that forces the Nebula App to crash when tapping on it.

Cache of the app just cleaned, but no differences:

Crash app Nebula.jpg

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,410 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited June 2024

    Hi @GiuseppeR ,

    We tried to reproduce your issue but were unable to. We successfully accessed the Nebula NR7101 on the Nebula Mobile App using version 18.00, the latest version.

    Could you please go to the Nebula Mobile App > Settings > General > About and check if you are using version 18.00?

    If you've followed the above recommendation and the issue persists, please enable Zyxel support.

    Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Zyxel_Judy

  • GiuseppeR
    GiuseppeR Posts: 710 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula 5 Answers First Comment

    Hi @Zyxel_Judy

    I forced reinstallation of the app.

    Now I have no issues.

    Thanks as usual. 😁

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