Problems with NWA130BE APs and NWA50AX-Pro after a while no connection/ Traffic between Clients
I have at home 1 NWA130BE APs and 2 NWA50AX-Pro AP. In my WIFI there are 2 IP Cams an a couple of Tuya smart plugs. Intra-BSS Traffic blocking is off. The AP show good Wifi connection to the cams an the smart plugs. I have access to those clients for a while but suddenly the access ist lost. APs shows wifi connection is good. But my Ipad I use as display for the cam shows no langer a cam picture. Same problem with the smurt plugs after a while I can´t swith them any longer.
Now I have the strange behaviour that I have a remote connection to my office, there the cams are still available. I have access to the IP Adress of the cam an I can see a picture of the cam. Meanwhile at home no access to the IP Adress of the cam an noc picture on my IPAD.
I suppose a bug in the firmware, that Intra-BSS Traffic is blocked although is switch blocking feature off.
At first I used the AP´s in standalone mode, know I switch to Nebula basic.
Problem still exists.
Accepted Solution
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Hi @Ghibser,
I would like to clarify:
- Which mode are you currently using? This question has been asked because we can access your organization to check if it is in Nebula mode.
- If it is in Nebula mode, could you help to enable Zyxel support for us to check?
- If it is in standalone mode, could you help collect diagnostic information for us to check? Please make sure the smart plugs and the cams have issues before collecting.
- Could you provide the model name of your cams and smart plugs?
0
All Replies
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Hi @Ghibser,
I would like to clarify:
- Which mode are you currently using? This question has been asked because we can access your organization to check if it is in Nebula mode.
- If it is in Nebula mode, could you help to enable Zyxel support for us to check?
- If it is in standalone mode, could you help collect diagnostic information for us to check? Please make sure the smart plugs and the cams have issues before collecting.
- Could you provide the model name of your cams and smart plugs?
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The AP´s are in Nebula Mode.
One IP Cams model is ctronics 5MP CTIPC-380C-5MP-BW the other model is SV3C 5MP/8MP C11.
The tuya smart plug ist the model EP2 by Gosund.
Dirk
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Hi @Ghibser,
Thanks for the information. By the way, could you share the MAC addresses of these IOT devices for me to check the logs? I checked the AP clients page but am unsure which clients are the issue clients. Thanks.
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Hi Melen,
is there a way to send you the MAC Adresses per privat message. I don´t want to post them in public chat.
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Hi Melen,
these are the name of the IoT device like you can find them exactly in the client list in NCC under name.
IPCAM - the name of the ipcams
IPCAM
HmIP-WLAN-HAP - my homematic IP accesspoint - loged in but you can´t access it
wlan0 - name of smart plugs
ESP_……… differnt tuya IOT devices begins all with ESP ( smart plugs an bulbs)
Hope these list ist helpfull
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Hi @Ghibser,
Of course, please click my name and click the message button.
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