WAX630S become offline during 2 minutes multiple times a day

hexos

Hello,

I have 3 WAX630S plugged in a GS1920-48HP. All devices are up to date.

Since 3-4 weeks, the 3 Access Point go offline during 2 minutes multiple times a day (not at the same time). During this time, SSID and internet access remain available. Seems to impact the connection to Nebula only

The logs show :

The switch doesn't have this issue. Can you help me ?

Thank you.

Zyxel_Melen

Hi @hexos,

After checking the event logs and diag info, we found this issue is the AP didn't receive server's feedback. This is more likely related to the uplink. We also found that your switch uses a different public IP address to connect Nebula. That's why only the APs have this issue. Therefore, we recommend checking the stability of the AP's uplink, which public IP is xxx.5.

Zyxel_Melen

Hi @hexos,

Could you enable Zyxel support access so we can check it? Please reference this FAQ to enable Zyxel support access.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

hexos

Hello Melen,

Zyxel support access is now enabled

GiuseppeR

Hello @hexos

I opened a thread here with similar issue:

https://community.zyxel.com/en/discussion/26513/nwa130be-v7-00-acil-3-a-lot-of-micro-disconnections

is your graph on Nebula maybe similar to this:

Could you share it?

Thanks in advance

hexos

Hello @GuiseppeR

Not very similar since my APs goes offline "only" 5-6 times a day. From my side it's a netconf issue according to the logs if it can help.

Zyxel_Melen

Hi @hexos,

After checking the event logs and diag info, we found this issue is the AP didn't receive server's feedback. This is more likely related to the uplink. We also found that your switch uses a different public IP address to connect Nebula. That's why only the APs have this issue. Therefore, we recommend checking the stability of the AP's uplink, which public IP is xxx.5.

hexos

https://community.zyxel.com/en/discussion/comment/71389#Comment_71389

Hello @Zyxel_Melen

Thank you for your feedback. I will try to change the uplink and see what happens.