NAS542 keeps beeping after I Installed a new 16TB disk

Oscwo

Installed a new 16TB HDD (Refurbed) and the NAS just keeps beeping and the new drive does not show up under disks in the UI. From what I could gather online the NAS should support 16TB, right?

If yes, what could be wrong and is there anything I can try?

Edit:

Found nothing to sugest a 16TB drive should not be compatible in the manual.

I have tried restarting the NAS as well as changing bays to a bay I know to be functional…Same beeping…No Drive showing in UI.

Can I confidently send this back to the seller saying the drive is broken or is there anything else to try? I have no other hardware to try the disk with.

Mijzelf

A 16TB disk should be no problem, at least not on this level.

As far as I know there are only 3 reasons why the NAS should start beeping. When the fan doesn't run, when an array is degraded, and when it fails to boot. In all cases you should be able to see it in the webinterface.

Oscwo

Maybe I'm looking in the wrong place but you are saying in: Storage manager > Internal storage > Hard Disk…It should show up in all cases?

Is there any chance my disk is not compatible? The manual said nothing about that.

If not, does that mean the disk is completely broken? I assume it's connecting somehow because of the beeping.

Edit: After 10-15 minutes with the disk in it stops beeping. The disk is not very warm after about one hour inside the NAS.

Mijzelf

Storage manager > Internal storage > Hard Disk…It should show up in all cases?

AFAIK yes.

Is there any chance my disk is not compatible?

You can never rule it out, but normally SATA is SATA.

I assume it's connecting somehow because of the beeping.

Agree. If it isn't recognized as disk, why would it beep anyway? Maybe the kernel log can shine some light. If you enable the SSH server (Somewhere in Network→TCP/IP) you can login over ssh. (ssh admin@<ip-of-nas> on a command prompt) and execute 'dmesg' to see the kernel log.