NXA130BE - boot loop since Firmware 7.20 when Iphone16pro in 6E automatic mode

Ghibser

I did the update to Firmware 7.20. Now my NXA130BE goes into a boot loop when I switch my Iphone 16Pro into 6E "automatic mode". When I switch it to 6E "off" everthying is allright.

Zyxel_Melen

Hi @Ghibser

Could you describe more details about the boot loop? What is the symptom of this issue?

Ghibser

The LED of the AP is permanently green, when Iphone 6E Mode ist „off“ and all is fine. I have WIFI connection and internet. When I switch to 6E Mode „automatic“ on my Iphone the LED ob AP starts blinking in orange, no WIFI connection no internet. After the reboot WIFI an Internet comes back for a few seconds. Then AP starts blinking again in orange an makes a reboot. This loop ends when I switch my Iphone to 6E mode „off“. Then the loop ends and the LED on AP becomes permanently green and all is fine again.

Jody_Owens

I have the same issue with my iPhone 16 Pro Max. When I create a Wifi 7 SSID, both of my NWA130BEs will reboot when trying to connect to that SSID. I have noticed that there were some logs showing Kernel Panics on the APs. To rule out a power issue, I have used both my PoE switch and a PoE injector. Both show the same issue. Here is the information from the Cisco switch showing that everything is negotiated correctly in terms of power:

Interface: Te1/0/43
Inline Power Mode: auto
Operational status: on
Device Detected: yes
Device Type: Ieee PD
IEEE Class: 4
Discovery mechanism used/configured: Ieee and Cisco
Police: off

Power Allocated
Admin Value: 60.0
Power drawn from the source: 29.5
Power available to the device: 29.5

Actual consumption
Measured at the port: 9.1
Maximum Power drawn by the device since powered on: 10.9

Absent Counter: 0
Over Current Counter: 0
Short Current Counter: 0
Invalid Signature Counter: 0
Power Denied Counter: 0

Power Negotiation Used: IEEE 802.3at LLDP
LLDP Power Negotiation --Sent to PD-- --Rcvd from PD--
Power Type: Type 2 PSE Type 2 PD
Power Source: Primary unknown
Power Priority: low high
Requested Power(W): 25.0 25.0
Allocated Power(W): 25.0 25.0

Four-Pair PoE Supported: Yes
Spare Pair Power Enabled: No
Four-Pair PD Architecture: Shared

This is also something recent because I had Wifi 7 SSIDs previously and they worked perfectly fine.

Jody_Owens

If you try a normal 2.4/5Ghz SSID, do you have the same issue? I am experiencing the same problem only when I try to connect to a Wifi 7 enabled SSID.

Jody_Owens

I changed my Firmware back to 7.10 on both of my NWE130's. I am now able to connect to the 6Ghz channel with no problems. It appears to be an issue with the new version of the firmware.

Zyxel_Tina

Hi @Ghibser and @Jody_Owens,

To better assist you and investigate further, please provide us with the device's diagnostic info file via private message. You may refer to the following FAQs on how to collect the diagnostic info file.

• How to collect the Standalone AP diagnostic info by GUI? — Zyxel Community
• How to collect the Nebula AP diagnostic info by GUI? — Zyxel Community
• How to collect diagnostic information from a Controller-managed AP via GUI? — Zyxel Community

bmolands

Yep also +1 on this issue. iPhone 16 Pro would drop wifi and reconnect. Don't recall it doing anything to the NWA130BE access points that I have, but the client would be dropped. Reverted to 7.10(2) and I'm back to stable.

Zyxel_Tina

Hi All,

This post describes an issue similar to another one

https://community.zyxel.com/en/discussion/30226/wbe660s-1-2-reboots-per-day-with-7-20

. A datecode firmware has been tested and resolved the boot loop problem. Therefore, If any users encounter a similar issue, please feel free to contact @Zyxel_CSO for the firmware.

Zyxel_Tina

Hi All,

We would now like to invite everyone to use our latest hotfix firmware. Please refer to this article and upgrade your device accordingly. If you encounter any issues, please feel free to let us know. We appreciate your cooperation!