Device offline

Lewisbbrown

my WiFi booster is slowly flashing amber and green, shows at network/power issues on the app. I have tried connecting it directly to the network and it worked briefly then disconnected again.

I have three boosters all connected and set up in the same way, two work but one doesn’t.

Any ideas?

Zyxel_Melen

Hi @Lewisbbrown

Please refer to this FAQ to determine the reason for AP being offline.

Troubleshooting for When the AP Cannot Connect to Nebula with AP Web GUI — Zyxel Community

If you still have problems, please provide some details with us.

1. Your topology and the position of the offline AP.
2. The diagnostic file of the offline AP.
   How to collect the Nebula AP diagnostic info by GUI? — Zyxel Community

Thanks!

Lewisbbrown

my WiFi booster is slowly flashing amber and green, shows at network/power issues on the app. I have tried connecting it directly to the network and it worked briefly then disconnected again.

I have three boosters all connected and set up in the same way, two work but one doesn’t.

Any ideas?

Zyxel_Melen

Hi @Lewisbbrown

Please refer to this FAQ to determine the reason for AP being offline.

Troubleshooting for When the AP Cannot Connect to Nebula with AP Web GUI — Zyxel Community

If you still have problems, please provide some details with us.

1. Your topology and the position of the offline AP.
2. The diagnostic file of the offline AP.
   How to collect the Nebula AP diagnostic info by GUI? — Zyxel Community

Thanks!