Status rings disappeared

saltet

I have recently seen that the status rings for ap diassppead in Nebula - see screen shot
Now is it only for the root ap -full green but the remaning ap,s have lost its rings for status which I previously had.

Is this a change in Nebula?

The network works fine but is the change you have made in Nebula upgrade of software

Zulgrib

I recommend you don't share your email address in public forums. If you used the same email to authenticate on the forums, Zyxel staff can probably see the email address.

Zyxel_Tina

Hi @saltet,

Regarding the issue with status rings missing on APs in Nebula, we have addressed this issue. This will be fixed in Nebula release v19.30, scheduled 2026/01/19. Please stay tuned to our News & Release section when the firmware becomes available.

We appreciate your understanding and patience!

Zyxel_Tina

Hi @saltet,

We've noticed similar problems and are actively investigating them.

To help us confirm if this is the same problem and troubleshoot further, could you please enable Zyxel Support Access? This will allow our team to review it directly.

Thank you for your cooperation!

saltet

You have access to my account.

I have two org The same problem with both

and thanks for you quick reply

Zulgrib

I recommend you don't share your email address in public forums. If you used the same email to authenticate on the forums, Zyxel staff can probably see the email address.

Zyxel_Tina

Hi @saltet,

Thank you for the update! We'll inform you of any updates after our investigation.
We appreciate your cooperation and patience. Happy New Year ~

(For privacy, we've removed your email address from public view.)

saltet

https://community.zyxel.com/en/discussion/comment/82408#Comment_82408

Good Point but when asked to open my account for investigation I don’t know how to do reply what account to look into.

Zyxel_Tina

Hi @saltet,

Regarding the issue with status rings missing on APs in Nebula, we have addressed this issue. This will be fixed in Nebula release v19.30, scheduled 2026/01/19. Please stay tuned to our News & Release section when the firmware becomes available.

We appreciate your understanding and patience!