Issue with GS1920-24 - Nebula Sync and UI Reporting Errors

itscx

Dear Zyxel Support Team,

I am experiencing persistent issues with a GS1920-24 switch (S/N: S222L30004279) currently managed under Nebula organization "SC EXPEDITION COMPANY LIMITED" and site "YANH".

I would appreciate your assistance with the following problems:

1. Inaccurate UI Status: The Nebula Control Center (NCC) displays incorrect online/offline status (green/grey indicators). The status remains stagnant for several days and does not reflect the actual state of the device, even though the physical device itself shows normal status.
2. Configuration Synchronization Failure: Any configuration changes made in the NCC do not seem to be applied or pushed to this specific switch.
3. Ghost Bandwidth Data: The Bandwidth Utilization graph in NCC shows active traffic even on ports that have no cables connected.

Could you please investigate why the switch is failing to sync with Nebula? Are there any specific logs or diagnostic steps I should perform to resolve this "stuck" state?

Thank you for your time and assistance.

Best regards,

Zyxel_Tina

Hi @itscx,

To help us investigate further, could you please enable Zyxel Support Access and collect tech support file?

Zyxel_Tina

Hi @itscx,

To help us investigate further, could you please enable Zyxel Support Access and collect tech support file?

itscx

https://community.zyxel.com/en/discussion/comment/85751#Comment_85751

I have completed the steps you instructed.