how to reset twonky media server - nas 326

Salvo_65

hi, after a virus attack the media server no longer lets me see files present in the nas, can possible to reset it 
or I have to proceed to a complete formatting of the nas after making a backup of the data on an external hd

#NAS_Oct_2019

Wiasouda

Does only Twonky cannot see media files?
What if you used CIFS or NAS326's File Browser, do you able to see any media files?

Salvo_65

yes only with twonky media server 

I see the mixed files and few compared to the ones I have

Wiasouda

Does your volume is almost filled up? What is your RAID type?
Can you share the screenshots about the usage amount of your volume?

Please go to NAS -> Control Panel -> Service -> Media Server -> Share Publish. Deselect everything. Click Apply, and select again everything in 'Share Publish' and click 'Apply'. To check Twonky will show all the files or not.

Or you can refer this KB.
https://support.zyxel.eu/hc/en-us/articles/360000661479-Twonky-does-not-show-any-files-after-firmware-update

Salvo_65

raid type is 1..and that's the screenshot

Wiasouda

Have you try the workaround? Does it help in your side?