LTE7480-M804 not showing SIM as inserted

Skinnyscaramanga

I have a new LTE7480, I tried it with a Three SIM and it worked albeit too slowly (too far from the base station), I have tried a Vodaphone data SIM and it refuses to be seen by the device ('No SIM inserted').  The SIM works fine in an iPhone. Is there a compatibility issue?

Zyxel_Tobias

Hi @Skinnyscaramanga,

can you let me know the firmware version you are using on LTE7480?

Thanks.

Kind Regards,

Tobias

Skinnyscaramanga

Hi Tobias,

1.00(ABRA.0)C0

Kind Regards

Steve

Zyxel_Tobias

Hi @Skinnyscaramanga

Please try with Patch 1 Firmware:

https://www.dropbox.com/s/cbc92ae9w8kpg5s/100ABRA1C0.bin?dl=0

Thanks.

Kind Regards,

Tobias

Skinnyscaramanga

Hi, I've tried uploading the file you sent, but I'm getting an 'image upload failure'

Zyxel_Tobias

Hi @Skinnyscaramanga

This should not happen, make sure download finish complete, also may reboot LTE Router once and try it again.

If still fail, please be in touch with out Support Team, to continue check on it:

https://support.zyxel.eu/hc/de/requests/new?ticket_form_id=114093996354

Skinnyscaramanga

File size is 12,966,074 bytes? I'm just trying a reset (by pressing the button for 5 sec)

Zyxel_Tobias

Hi,

yes, that´s correct.

Skinnyscaramanga

Same error message

Zyxel_Tobias

Hi,

got it please proceed with Support link I send you.

Thanks.

Skinnyscaramanga

Thanks, I can't see a support link yet?