VPN100: Repetitively error: myZyXEL.com Certificate download has failed

[Deleted User]
[Deleted User] Posts: 6  Freshman Member
First Comment Friend Collector Fifth Anniversary
edited April 2021 in Security
Hi, I get repetitively this error in the log file (once a day): myZyXEL.com Certificate download has failed.
Device is a VPN100 with FW 4.35(ABFV.3).
Any ideas? Regards, Dany

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  • [Deleted User]
    [Deleted User] Posts: 6  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Hi @Zyxel_Emily
    Thank You for Your help. Solution has worked. After one "manual Update Now", the "Auto Update" was successful.
  • jayd691
    jayd691 Posts: 18  Freshman Member
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula
    I have a USG Flex 700 running firmware version 5.31(ABWD0) which is having the same continuous error "2022-09-26 14:45:03 error myZyXEL.com Certificate download has failed.).

    I have tried unsuccessfully to perform the update manually, but it continues to fail that way as well. "SSL Certificate download has failed. (failed) at Mon Sep 26 15:18:05 2022"

    How can I correct this issue?

    Jay
  • Zyxel_James
    Zyxel_James Posts: 663  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
    jayd691,
    I saw you create another one Flex 700 - Certificate download has failed

    I will reply to the one you create, thank you.

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