ZyWALL 310 unexpected reboot

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  • SergionCTRL
    SergionCTRL Posts: 9  Freshman Member
    First Comment First Anniversary

    Hi,

    I have the same issue with two Zywall 310 firmware 4.35 (AAAB.2)C0

    some resolution?

    Regards

  • XStead
    XStead Posts: 7  Freshman Member
    First Comment Second Anniversary

    Hi,

    Yes, the new firmware was solved the problem.

    (we've gotten a temporary fw too.: V4.31(AAAB.1)ITS-WK45-r86201)

    Currently we're using this version: V4.35(AAAB.0)

  • SergionCTRL
    SergionCTRL Posts: 9  Freshman Member
    First Comment First Anniversary

    Thank you very much for the reply.


    I see that our firmware is later than yours ...


    I don't know if I should pull back with the firmware

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,379  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary

    Hi @SergionCTRL

    We have improved some of system stability issue. I will send download link by private message.

  • noc_aba
    noc_aba Posts: 31  Freshman Member
    First Comment Fourth Anniversary
    I have a USG1900 that reboots randomly. On the console:

    *** NMI Watchdog interrupt on Core 0x00 ***

            $0      0x0000000000000000

                                                    0x0000000000000000      v0     0                                              xffffffff80a40000       v1      0x0000000000000000      a0      0xffffffffc07d12                                              08      a1      0x0000000000000003      a2      0x80000000b184a408      a3     0                                              x80000000b184a420

    *** NMI Watchdog interrupt on Core 0x01 ***

            $0      0x0000000000000000

    and so on for each core. Can somebody analize that stuff ? I can send the file containing the console messages

    many thanks

    Paolo


  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @noc_aba
    Sorry for causing your inconvenience and bad user experience.

    Can you share the complete console dump information (during issue occur), and diagnostic information(after issue happen) for our checking further?
  • SergionCTRL
    SergionCTRL Posts: 9  Freshman Member
    First Comment First Anniversary
    hi, yesterday we changed our zywall 310 for the new atp800 and we have the problem of unexpected reboots again, specifically today at 10am it has restarted itself, do you have any firmware that will fix it? V4.55 (ABIQ.0) is currently installed
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Can you send me your configuration and diag-info in a PM for further analyzing.
  • Fender
    Fender Posts: 24  Freshman Member
    First Comment Friend Collector Seventh Anniversary
    Hi, we also have a Zywall 310 with sudden reboots and it looks like it is once every month! There is no scheduled restart configured or an auto update with restart. The logs are overwritten everytime (mostly because of the [SSI] Create the default trusted certificate's symbolic link logs, is there a way to disable these logs?) so I can not see what happend. The firmware running is V4.38(AAAB.0).
    There is a Hotel running after the Zywall so I am not very happy with this happening.
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Could you collect diagnostic file and send it to me in private message for analysis?

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