mycloud.zyxel.com not finding my NAS326

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bukohu
bukohu Posts: 2 image  Freshman Member
edited September 2018 in Personal Cloud Storage
Hi,
can anyone help me please?
I just set up my NAS326, but the tool for finding my product at mycloud.zyxel.com is not working.
I have the UpNPsettings, my router has it.
I tried it in every browser, but my product do not appear during automatic search nor searching manually.

thanks a lot
#NAS_Aug

All Replies

  • Ijnrsi
    Ijnrsi Posts: 254 image  Master Member
    Do you install the package of myzyxelcloud?
    Try to remove it and reinstall it.
    Your topology shoud be like this: Internet -------Router------NAS.
    You could also check if the NAS find the UPnP router in its control center in web managemnt page or not
  • bukohu
    bukohu Posts: 2 image  Freshman Member
    The topology is the same, as you wrote it. 
    I did the uninstallation and reinstallation of the myzyxelcloud, but nothing happened.
    The NAS finds the upnp router in the control system. 
    So, I'm quite puzzled...

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