Zyxel Multy X: Can' t connect the app with new mobile phone

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feealf Posts: 1  Freshman Member

August 2018 edited September 2018 in Multy WiFi System

Due to a malfunction, I had to replace my mobile phone. From that time, I had no longer access - via app - to my Zyxel Multy X; the mobile phone only asks for a new installation. Any ideas?
#MultyX_Aug

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  Teemo Posts: 55  Ally Member

  September 2018

  Hi feealf,

  
  Before you change to new mobile phone, do you login your myZyXELcloud account on Multy App?
  If yes, when you use the same account, it should able to synchronize cloud information.
  If no, you may need to reset and reinstall your Multy X.
  
  Please refer to Is it mandatory to register an account before setting up Multy X?
  

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