Multy X keeps rebooting

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BBQITALL
BBQITALL Posts: 2 image  Freshman Member
edited September 2019 in Multy WiFi System
Hi, how do I find out why one of my Multy X devices keeps rebooting frequently, several times a day?


#MultyX_Sep_2019

All Replies

  • Zyxel_Eric
    Zyxel_Eric Posts: 279 image  Zyxel Employee
    First Answer First Comment
    edited September 2019
    Hi @BBQITALL,

    1. What is your Network topology?
    2. Which one of the Multy keeps rebooting? is it the root node which connects to a Modem or is it a extender node?
    3. How did you notice the Multy kept rebooting? Did the LED keep blinking white(Reboot)?
    4. Did the Multy ever show red light?
    5. Please click the "Send Feedback" on the Menu of Multy App, we can analyze the log file which attached on the mail.

    Thanks.



  • velnertje
    velnertje Posts: 2 image  Freshman Member
    I have the same issue here with my Multy X. It keeps rebooting. For me it is the root node
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,406 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited December 2020
    Dear Sir,

    We've receive your feedback. We'll contact you via email.

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