LTE3316-M604 V2 reboots randomly

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laxcity
laxcity Posts: 1 image  Freshman Member
edited January 2024 in Mobile Broadband
Got an AP yesterday. everythyng seems to be working pretty well except the moment that AP is rebooting wtih no reason and a line in log.
Current Firmware Version: 2.00(ABMP.1)C0
Online update is not working, got a 400 code response from cgi: {"result":"ZCFG_INTERNAL_ERROR"}

Comments

  • concave
    concave Posts: 1 image  Freshman Member
    i got a similar / or even the same problem as @laxcity . the AP/Router reboots randomly. Sometimes it looks like it happens when a new device tries to connect to the WIFI or a StreamingService is started but i don't have any proof that there is a correlation.

    What i tried so far:
    - Perform a factory reset and try it again.
    - Unplug the LAN cable and try it again.
    - Disabled one of the bands  (2.4G respectively the 5G Band)
    - Checked the log multiple times -> there is no error log.
    - When i try to access a firmware update i get the same error as mentioned above by @laxcity (i would asume that there is none yet).
    - Disconnect all devices but one (Might be more stable but no proof for that and no practical usecase for a router!!!).

    LTE3316-M604
    Firmware Version
    2.00(ABMP.1)C0

    I urgently need this to work properly. I bought a ZYXEL device because somewhere in my mind the brand historically is connected with the terms quality and adjustability but what i experience now is a mess tbh..

    Looking forward to get help by the customer service or the community! Regards from Vienna, Austria.
  • Stef1963
    Stef1963 Posts: 1 image  Freshman Member
    First Comment
    Exact same problem here. Is it solved already?

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