ZyWALL 310 unexpected reboot
All Replies
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We managed to get a console connected - the Zywall stops responding and soon after the watchdog kicks in and reboots it as I suspected.
I doubt disabling the watchdog will help as it will just hang.
I will test the new firmware and get back to you.[2021-02-16 09:47:15.735] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets. [2021-02-16 09:47:15.840] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets. [2021-02-16 09:47:15.877] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received. [2021-02-16 09:47:15.978] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received. [2021-02-16 09:47:15.998] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received. [2021-02-16 09:47:16.078] sslinsp_pre_hook_phase_two [2182]: Receive out of order packet! [0xa8470984 > 0xa847077f, isn = 0xa847077e] [2021-02-16 09:47:16.119] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets. [2021-02-16 09:47:16.135] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets. [2021-02-16 09:47:16.218] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received. [2021-02-16 09:47:16.228] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets. [2021-02-16 09:47:16.448] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received. [2021-02-16 09:47:16.683] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets. [2021-02-16 09:47:16.717] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received. [2021-02-16 09:47:16.828] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received. [2021-02-16 09:47:16.842] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets. [2021-02-16 09:47:22.839] [2021-02-16 09:47:22.839] *** NMI Watchdog interrupt on Core 0x00 *** [2021-02-16 09:47:22.848] $0 0x0000000000000000 at 0xffa3ff0e81a32000 [2021-02-16 09:47:22.848] v0 0x0000000000005b68 v1 0xffffffff813c1a00 [2021-02-16 09:47:22.858] a0 0x80000000ab5c6788 a1 0x80000000ab5c6788 [2021-02-16 09:47:22.858] a2 0x800000010f4afcd0 a3 0x0000000000000000 [2021-02-16 09:47:22.866] a4 0x0000000073ecff0b a5 0x0000000076dc4190 [2021-02-16 09:47:22.866] a6 0x000000002598001d a7 0xfffffffff3e20b38 [2021-02-16 09:47:22.876] t0 0x000000000000000e t1 0x0000000000000007 [2021-02-16 09:47:22.876] t2 0x00000001007c7cd0 t3 0xffffffff80e02e08 [2021-02-16 09:47:22.881] s0 0x0000000000000100 s1 0xffffffffc0315830 [2021-02-16 09:47:22.881] s2 0xffffffff80e10000 s3 0xffffffff813c2a30 [2021-02-16 09:47:22.881] s4 0xffffffff813c2e30 s5 0xffffffff813c3230 [2021-02-16 09:47:22.887] s6 0xffffffff813c3630 s7 0x00000000000000d0 [2021-02-16 09:47:22.893] t8 0x00000000000000e0 t9 0xffffffff80805530 [2021-02-16 09:47:22.893] k0 0x0000000000000000 k1 0xffa3ff0e81a32000 [2021-02-16 09:47:22.898] gp 0xffffffff80e04000 sp 0xffffffff80e07ae0 [2021-02-16 09:47:22.902] s8 0x0000000000000041 ra 0xffffffff808ab26c [2021-02-16 09:47:22.907] err_epc 0xffffffff80001180 epc 0xffffffffc0315840 [2021-02-16 09:47:22.916] status 0x0000000010489ce7 cause 0x0000000040808c10 [2021-02-16 09:47:22.921] sum0 0x0186000000000000 en0 0x09802f0540008000 [2021-02-16 09:47:22.921] *** Chip soft reset soon *** [2021-02-16 09:47:22.921] ciu_wdog.s.state=2 (normal:0,1) (timeout:2) [2021-02-16 09:47:22.936] [2021-02-16 09:47:22.936] *** NMI Watchdog interrupt on Core 0x01 *** [2021-02-16 09:47:22.944] $0 0x0000000000000000 at 0x0000000000000010 [2021-02-16 09:47:22.944] v0 0xffffffffc0226210 v1 0xffffffff8080ce20 [2021-02-16 09:47:22.953] a0 0x0000000000000002 a1 0x80000000aa1d2074 [2021-02-16 09:47:22.953] a2 0x80000000a7333168 a3 0x800000010f4c2950 [2021-02-16 09:47:22.963] a4 0x0000000000000014 a5 0x80000000a9ee4080 [2021-02-16 09:47:22.963] a6 0x0000000000000000 a7 0x800000010f4c2950 [2021-02-16 09:47:22.963] t0 0x0000000000000020 t1 0x0000000000000000 [2021-02-16 09:47:22.972] t2 0x80000000a7333154 t3 0x0000000000000000 [2021-02-16 09:47:22.972] s0 0x0000000000000002 s1 0x80000000b3365178 [2021-02-16 09:47:22.981] s2 0x0000000000000002 s3 0x0000000000000ba9 [2021-02-16 09:47:22.981] s4 0x80000001aa7abfa4 s5 0x80000000b0349b00 [2021-02-16 09:47:22.990] s6 0x0000000000000000 s7 0x80000001065a1200 [2021-02-16 09:47:22.990] t8 0x0000000000000001 t9 0x80000000aa7aca80 [2021-02-16 09:47:22.990] k0 0x000000000000011f k1 0x80000000d4a36000 [2021-02-16 09:47:23.000] gp 0x800000010f4c0000 sp 0x800000010f4c2800 [2021-02-16 09:47:23.000] s8 0x0000000000000001 ra 0xffffffffc02281f4 [2021-02-16 09:47:23.005] err_epc 0xffffffff80e083a4 epc 0xffffffffc0226210 [2021-02-16 09:47:23.005] status 0x0000000010489ce7 cause 0x000000004080880c [2021-02-16 09:47:23.010] sum0 0x0186000000000000 en0 0x0000000100000000 [2021-02-16 09:47:23.015] *** Chip soft reset soon *** [2021-02-16 09:47:23.015] ciu_wdog.s.state=2 (normal:0,1) (time [2021-02-16 09:47:23.024] **o* uNMtI :Wa2tch)dog [2021-02-16 09:47:23.024] interrupt on Core 0x02 *** [2021-02-16 09:47:23.033] $0 0x0000000000000000 at 0xff00ff2d81332000 [2021-02-16 09:47:23.033] v0 0x0000000000000001 v1 0x00000000001f8ff4 [2021-02-16 09:47:23.038] a0 0xffffffff80e4c680 a1 0x8000000008da9b58 [2021-02-16 09:47:23.038] a2 0x00000000001f8ff4 a3 0x8000000008da9a48 [2021-02-16 09:47:23.038] a4 0x8000000087b01000 a5 0x800000010f554b80 [2021-02-16 09:47:23.044] a6 0x0000000000000000 a7 0x0000000000000000 [2021-02-16 09:47:23.049] t0 0x800000010f517fe0 t1 0x0000000000009c00 [2021-02-16 09:47:23.054] t2 0xffffffff80959e58 t3 0x800000010f4c8000 [2021-02-16 09:47:23.054] s0 0xffffffff80e4c680 s1 0x0000000000000001 [2021-02-16 09:47:23.059] s2 0x0000000000000001 s3 0x8000000008da9b58 [2021-02-16 09:47:23.068] s4 0x8000000008da9a48 s5 0xffffffff80e343d8 [2021-02-16 09:47:23.077] s6 0xffffffff808be6a8 s7 0xffffffff80e4d6a0 [2021-02-16 09:47:23.077] t8 0x0000000000000000 t9 0xffffffff8087b238 [2021-02-16 09:47:23.077] k0 0x000000000000011f k1 0xff00ff2d81332000 [2021-02-16 09:47:23.087] gp 0x800000010f514000 sp 0x80000001 [2021-02-16 09:47:23.087] 0f*5*1*7 dNM0I0 [2021-02-16 09:47:23.087] W ast8c hd0ox8g0 0i0n0t0e0r0r0u8pdta 9onb 5C8 orrae 00xx0ff3 f*ff*f*ff [2021-02-16 09:47:23.091] 8 0$80f 0fxe04080 [2021-02-16 09:47:23.091] 0 0e0r0r0_0e0p0c0 0000x0f ffaftf f0fx0f08000e008030b0c1 0e0p09cc e01xff [2021-02-16 09:47:23.098] fvf0f ff0fx800090000001060800 [2021-02-16 09:47:23.103] 0s0t0a0t0u1s v 10 x000x800020300000120c408091c70e078 0cau [2021-02-16 09:47:23.112] sae0 0x00x0000000000000004000800080800c04 [2021-02-16 09:47:23.120] a 1s u0mx08 00x000108060000fd01060b0d0800800 [2021-02-16 09:47:23.120] 0a 2e n00x 00x00000000000000010000000000000 0a03 [2021-02-16 09:47:23.129] 0*x*f*f Cfhfifpf fsfoffftf fr00efseet [2021-02-16 09:47:23.129] soao4n 0*x0*0*00 [2021-02-16 09:47:23.130] 00c000i00u00_00w1 da5 o0xg00.00s000.00s04t68a3dcte [2021-02-16 09:47:23.138] a=6 20x 00(00n000o00r00m00a00l0 :a70 0,x01000)00 00(00t00i00m00e [2021-02-16 09:47:23.139] ot0u 0tx80:00200)00fd1 [2021-02-16 09:47:23.147] 6bfe0 t1 0x0000000000009c00 [2021-02-16 09:47:23.147] t2 0xffffffff80945f00 t3 0x800000010f4d0000 [2021-02-16 09:47:23.148] s0 0x80000000fd16bc9c s1 0x0000000000000000 [2021-02-16 09:47:23.156] s2 0x80000000fd16bc80 s3 0x0000000000000020 [2021-02-16 09:47:23.156] s4 0x00000000106c28e8 s5 0x0000000000000000 [2021-02-16 09:47:23.161] s6 0x0000000000000000 s7 0x0000000000000000 [2021-02-16 09:47:23.161] t8 0x0000000010011b18 t9 0xffffffff8087b238 [2021-02-16 09:47:23.167] k0 0x0000000000000000 k1 0xff00ff0081002000 [2021-02-16 09:47:23.167] gp 0x80000000fd168000 sp 0x80000000fd16ba10 [2021-02-16 09:47:23.171] s8 0x80000000fd16bc8c ra 0xffffffff80959b6c [2021-02-16 09:47:23.181] err_epc 0xf [2021-02-16 09:47:23.181] ff*f*f*f fNfM8I0 0W0a1t1ch8d0o ge picn t0exfrfrfufpftf ofnf 8C0o9r6e2 4a00x04 [2021-02-16 09:47:23.190] s*t*a*tu [2021-02-16 09:47:23.190] s $00 x00x00000000000001000408090c00e070 0c auaste 0 x00x0000000000000001400080018c8e010 [2021-02-16 09:47:23.199] [2021-02-16 09:47:23.199] v s0u 0mx00 00x000108060000000000000000000 0v010 e0nx000 000x00000000000000110000000000 [2021-02-16 09:47:23.204] 0 a00 [2021-02-16 09:47:23.204] *0*x8*0 0C0h0i0p0 0sfodf4t2 rde4s1ec ta s1o o0nx0 0*0*0*00 [2021-02-16 09:47:23.213] 00c000i0aub5_fw [2021-02-16 09:47:23.213] da2 o0xg00.00s00.000s00t0fad0t0 ea3 =0x200 00(00n00o00r00m00a00l [2021-02-16 09:47:23.222] : a40 0,x01000)00 00(00tf9ie1m78e ao5 0ux0t00:002000)0000 [2021-02-16 09:47:23.222] 0000 [2021-02-16 09:47:23.222] a6 0x0000000000000000 a7 0x00013fdc08f1db50 [2021-02-16 09:47:23.228] t0 0x0000000010009ce0 t1 0x000000001000001f [2021-02-16 09:47:23.228] t2 0xffffffff8098a6f8 t3 0x80000000d4bbc000 [2021-02-16 09:47:23.237] s0 0x80000000fd42cae0 s1 0x0000000000000000 [2021-02-16 09:47:23.246] s2 0x80000000fd42d41c s3 0x8000000008dbd608 [2021-02-16 09:47:23.246] s4 0x0000000000000003 s5 0x7fffffffffffffff [2021-02-16 09:47:23.246] s6 0x0000000000000004 s7 0x0000000000000001 [2021-02-16 09:47:23.251] t8 0x00000000102df240 t9 0xffffffff8087b238 [2021-02-16 09:47:23.251] k0 0x0000000000000000 k1 0x0000000000000000 [2021-02-16 09:47:23.259] gp 0x800000010f4d4000 sp 0x800000010f4d7aa0 [2021-02-16 09:47:23.268] ** [2021-02-16 09:47:23.268] * s 8N M0Ix 0Wa0t0c0h4da7o9g2 4i3n4t8e7rar5u ptr ao 0nx fCforfef f0ffxf085 0*8*c*aee [2021-02-16 09:47:23.273] c $0 [2021-02-16 09:47:23.273] e0rxr0_00e0p0c0 000x0f0f0f0f0ff0f0f0 8a0tcd 30ex5048 ffe7p3c2 b0x8f1f8f0ffffff7ff [2021-02-16 09:47:23.273] 80 8v70 907xe000 [2021-02-16 09:47:23.280] 0 0s0t00a0t0u0s0 000x0000000 0v010 001x800408010ce040 1c0aeu7s96ea e00x00 [2021-02-16 09:47:23.289] 0 0a00 000x08400800080800000c [2021-02-16 09:47:23.289] 52 7s1uam000 0ax011 806x000000000000000000000000 0e0n000 0 [2021-02-16 09:47:23.298] x a020 0000x00000100000000000000000 [2021-02-16 09:47:23.298] 0*0*0*0 aC3h ip0 xs0o0f0t0 0r0e0s00e0t0 0s0o6o8n0 ** [2021-02-16 09:47:23.303] * a4 [2021-02-16 09:47:23.303] 0xc00i00u00_00w000d00o00g0 .a5 s0x.00s00t00a00t00e00=06280 [2021-02-16 09:47:23.303] ( an6 o0xr000m00a00l00:00000,6801 a)7 0x(80t00i00m00ebdo99eu5t80: [2021-02-16 09:47:23.309] 2t0) 0x0 [2021-02-16 09:47:23.309] 000000000000020 t1 0xffffffff80a452ec [2021-02-16 09:47:23.318] t2 0xffffffff80945f00 t3 0x0000000000000000 [2021-02-16 09:47:23.322] s0 0x800000010f673c78 s1 0x0000000000000680 [2021-02-16 09:47:23.322] s2 0x80000000bd99e580 s3 0x7fffffffffffffff [2021-02-16 09:47:23.332] s4 0x800000010f673c40 s5 0x0000000000000000 [2021-02-16 09:47:23.336] s6 0x0000000000000000 s7 0x0000000000000000 [2021-02-16 09:47:23.336] t8 0x00000000100239c8 t9 0x00000000e77r4bcra5o0r [2021-02-16 09:47:23.345] k_0 e0xpffcfff f:ff8_13r80a02w0 k_1 w0xr00i00t00e000_00l00o02c0k [2021-02-16 09:47:23.354] _gpb 0hx80+00000x0170f6470/0000 xsp e0x08000 [2021-02-16 09:47:23.354] 00010f673b40 [2021-02-16 09:47:23.354] s8 0x80000000c5271780 ra 0xffffffff80c5cb7c [2021-02-16 09:47:23.359] err_epc 0xffffffff80001194 epc 0xffffffff80c5cb80 [2021-02-16 09:47:23.359] status 0x0000000010489ce7 cause 0x0000000040808810 [2021-02-16 09:47:23.368] sum0 0x0186000000000000 en0 0x0000000100000000 [2021-02-16 09:47:23.377] *** Chip soft reset soon *** [2021-02-16 09:47:23.377] ciu_wdog.s.state=2 (normal:0,1) (timeout:2) [2021-02-16 09:47:23.377] ra :try_to_wake_up+0x44/0x348 [2021-02-16 09:47:23.386] Call Trace: [2021-02-16 09:47:23.386] [2021-02-16 09:47:23.386] [<ffffffff808c1854>] hrtimer_wakeup+0x1c/0x38 [2021-02-16 09:47:23.386] [<ffffffff808c1e20>] __run_hrtimer.isra.20+0x60/0xf8 [2021-02-16 09:47:23.391] [<ffffffff808c23c8>] hrtimer_interrupt+0x138/0x310 [2021-02-16 09:47:23.391] [<ffffffff808e52ac>] generic_smp_call_function_single_interrupt+0xd4/0x158 [2021-02-16 09:47:23.402] [<ffffffff808797e0>] __r4k_wait+0x20/0x40 [2021-02-16 09:47:23.411] [<ffffffff80880b18>] c0_compare_interrupt+0x68/0x98 [2021-02-16 09:47:23.411] [<ffffffff808f8300>] handle_irq_event_percpu+0x88/0x218 [2021-02-16 09:47:23.420] [<ffffffff808fc0a4>] handle_percpu_irq+0x84/0xb8 [2021-02-16 09:47:23.420] [<ffffffff808f7870>] generic_handle_irq+0x38/0x50 [2021-02-16 09:47:23.429] [<ffffffff8087b3e8>] do_IRQ+0x18/0x30 [2021-02-16 09:47:23.429] [<ffffffff8080a510>] plat_irq_dispatch+0x98/0xb8 [2021-02-16 09:47:23.438] [<ffffffff8087993c>] handle_int+0x11c/0x124 [2021-02-16 09:47:23.438] [<ffffffff8098a6f8>] SyS_epoll_wait+0x0/0x120 [2021-02-16 09:47:23.447] [<ffffffff8087b238>] r4k_wait+0x0/0x10 [2021-02-16 09:47:23.447] [<ffffffff808d7900>] cpu_startup_entry+0xb8/0x1b8 [2021-02-16 09:47:23.447] [<ffffffff80cd29b0>] schedule_preempt_disabled+0x10/0x20 [2021-02-16 09:47:23.453] [<ffffffff808797e0>] __r4k_wait+0x20/0x40 [2021-02-16 09:47:23.453] [<ffffffff808d78f8>] cpu_startup_entry+0xb0/0x1b8 [2021-02-16 09:47:28.264] [2021-02-16 09:47:28.264] [2021-02-16 09:47:28.266] U-Boot 2011.03 (Development build, svnversion: u-boot:425:427M, exec:exported) (Build time: Aug 20 2013 - 13:52:09) [2021-02-16 09:47:28.275]
just before the crash we also see these errors repeating:[2021-02-16 09:46:52.048] sslinsp_handle_clnt_handshake_msg_response [5207]: Failed to query daemon! [2021-02-16 09:46:52.091] __sslinsp_skb_trans_get_rcu [1768]: skb is NULL! [2021-02-16 09:46:52.100] zld_sslinsp_send_nopayload_pkt_to_bw_turnkey [355]: Cannot get trans. skb.
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Hi @rvicentiu
Which firmware version is currently running on your device and what model it is? And what's the frequency will this happen?0 -
Hello,
Zyxel_Vic
It is a Zywall USG 1100, it happened on several firmwares starting after 4.39 including 4.60 and V4.62(AAPK.0) several times a day - usually in the morning when there was more traffic. The logs are from V4.62(AAPK.0).
UPDATE
We are now on V4.62(AAPK.0)ITS-WK02-r98140 and no crashes so far - System Uptime:6 days, 19:22:38
Thank you.
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Hello all,
we are having similar issues with ATP800
Firmware version: V4.62(ABIQ.0) / 2021-01-19 11:09:16
See the logs:
Router# show software-watchdog-timer logTotal Disk Log: 849Log count: 849**********************************************The last disk log:Last disk log index: 7Reason: <Continue> Fatal Error Cause System RebootLog length: 27579/32728Log time: 2021-03-04 22:15:06**********************************************Log Content:029.775435] [<ffffffff8087b81c>] show_stack+0x6c/0xf8<4>[ 2029.775443] [<ffffffff808f59dc>] watchdog_timer_fn+0x24c/0x288<4>[ 2029.775450] [<ffffffff808bfee0>] __run_hrtimer.isra.20+0x60/0xf8<4>[ 2029.775455] [<ffffffff808c0488>] hrtimer_interrupt+0x138/0x310<4>[ 2029.775461] [<ffffffff8087e168>] c0_compare_interrupt+0x68/0x98<4>[ 2029.775467] [<ffffffff808f6720>] handle_irq_event_percpu+0x88/0x218<4>[ 2029.775472] [<ffffffff808fa4c4>] handle_percpu_irq+0x84/0xb8<4>[ 2029.775478] [<ffffffff808f5c90>] generic_handle_irq+0x38/0x50<4>[ 2029.775485] [<ffffffff80878ac8>] do_IRQ+0x18/0x30<4>[ 2029.775493] [<ffffffff8080a608>] plat_irq_dispatch+0x98/0xb8<4>[ 2029.775496]<3>[ 2062.768605] Log Date: 1614914040, fwVersion=Firmware Version: 4.62(ABIQ.0)|2021-01-19 11:09:16, exception_event=3<3>[ 2062.768610] Firmware Version: 4.62(ABIQ.0)|2021-01-19 11:09:16<1>[ 2062.768614] Kernel Info Collector: detect system hanged [Core4], softlockup_hang_count = 9<0>[ 2062.768618] BUG: soft lockup - CPU#4 stuck for 31s! [W-Q4:8504]<4>[ 2062.774544] Modules linked in: fastpath_prearray(PO) zyDPM_ctrl(PO) adt7463(O) option cdc_acm huawei_cdc_ncm cdc_mbim qmi_wwan cdc_wdm cdc_ncm rndis_host cdc_ether sierra usb_wwan usbserial cls_user(O) kbwm(PO) bonding kuser_info(PO) zy_mss(O) xt_zy_TCPMSS(O) zld_wdt(O) nf_nat_sip(O) nf_conntrack_sip(O) ip_vs_ftp conntrack_flush(O) zld_zydns(PO) ZyAntiVirus(O) ZyFHM_module(PO) ZyMatcher_HFA(PO) zld_fileidentify(PO) zld_av_module_wbl(PO) zld_zyidp(PO) dpi_mem(PO) zld_utm_action(PO) zld_utm_dispatcher(PO) zld_filepump(O) zld_ir_filter(PO) zld_ir_db(PO) zld_cloud_query(O) as_kmodule(O) qsearch_bm(O) qsearch_skeleton(O) qsearch(O) zld_malsite_db(PO) ZyMatcher(PO) zld_vti(PO) zld_ioctl(PO) fqdn_object(PO) zld_ftps_alg_helper(O) nf_nat_ftp(O) nf_conntrack_ftp(O) conn_check(O) quicksec(PO) ilb_llf(PO) ilb_wrr(PO) ilb_dns(O) zld_adp(PO) zy_adp(PO) cvm_hfa_lib(PO) dns_filter_statistics(PO) zyav_statistics(PO) app_statistics(PO) idp_statistics(PO) xt_dns(O) arpt_proxy(O) xt_zydns_passthrough(O) iptable_zynac(PO) iptable_nat_over_ipsec(O) vpn_concentrator6(O) vpn_concentrator(O) ip6table_vpnid(O) iptable_vpnid(O) zy_ipsec_conn(O) xt_TUNNELID(O) xt_tunnelid(O) xt_zysession_limit(O) xt_zysession_login(O) ta_block(O) xt_zyzone(PO) ip6table_zyfilter6(O) iptable_zyfilter(O) xt_ZYDROP(O) xt_ZYACCEPT(O) xt_ZYFIRE(O) xt_SECURE_POLICY(O) xt_zyislocal(O) xt_asymmetrical_route(O) xt_zyfromlocal(O) policy_reset(O) routing_alive(PO) doll_netdev(PO) klink_updown(O) cfilter_kmodule(PO) zld_rfebl(PO) zld_sslinsp(PO) cryptosoft(O) zld_aead_ciphers(O) zld_utm_manager(PO) configfs_utm(PO) configfs(PO) zld_memory_limiter(PO) ZyFSD(PO) ZyParser_POP3(PO) ZyParser_SMTP(PO) ZyParser_FTP(PO) ZyParser_HTTP(PO) ZyParser(PO) zypktorder(PO) zyinetpkt(O) zld_arp_seal(PO) zld_arp(PO) ipmacbinding(PO) xt_zysso_nonhttptarget(PO) xt_zysso_httptarget(PO) xt_ZYSSO6(PO) xt_ZYSSO(PO) zy_reset(O) hook_zyfrag_ipv6(O) hook_zydefrag_ipv6(O) ip6table_zymark(O) iptable_zymark(O) xt_MARKBWM(O) usb_reset(O) hook_zyping(O) iptable_zyssu(O) xt_zyvpnid_check(PO) xt_zysession_status_update(PO) xt_zydev(PO) xt_BUILTIN_SERVICE(O) zld_forward_hook(O) zld_route_multipath(PO) ipt_ZYDNAT(O) ipt_ZYNETMAP(O) ipt_ZYNOLSNAT(O) xt_nat_loopback(O) xt_set(O) ip_set_zyport(O) ip_set_zyip(O) ip_set_list_set(O) ip_set_hash_netportnet(O) ip_set_hash_netport(O) ip_set_hash_netnet(O) ip_set_hash_netiface(O) ip_set_hash_net(O) ip_set_hash_ipportnet(O) ip_set_hash_ipportip(O) ip_set_hash_ipport(O) ip_set_hash_ipmark(O) ip_set_hash_ip(O) ip_set_bitmap_port(O) ip_set_bitmap_ipmac(O) ip_set_bitmap_ip(O) ip_set(O) xt_geoip(O) sslvpn(O) zld_devinet(O) nf_traffic_detect(O) nf_report(O) xt_traffic_flow(O) fastpath_kmodule(PO) zld_pkt_manager(PO) zyiface_lib_module(O) zy_bridge_iface(PO) cryptocteon(PO) zld_alg_sip_log(PO) zld_disklog(O) zld_conntrack_data(O) idx_aliasing_disable_kernel(PO) zyklog_kmodule(PO) geoip_database(PO) linux_bcm_diag_full(PO) linux_uk_proxy(PO) linux_kernel_bde(PO) zld_mrd(PO) sw_cn60xx(PO) switchdev_char(PO) switchdev(PO) platform_support(PO)<4>[ 2062.774821] CPU: 4 PID: 8504 Comm: W-Q4 Tainted: P C O 3.10.87-rt80-Cavium-
Help will be really appreciated. Best Regars0 -
Hi
We un-rack the zyxel this morning, but the equipment was rebooting at any time. Even at night time with not activity in the local network at least 4/5 times.
I disabled all the services like SSL inspection, AV, content filtering all that. The same result.
Best Regards.0 -
Hi @SwayPC
You can upgrade to V4.62WK08 firmware.
Ｗｅ will provide it to you via private message.
BTW, if the device still reboots you can collect the console log and Diagnostic file of your device.
And providing those log files to us via private message for further investigation.
(1). Please use PC connects RS232 cable and terminal software(e.q. Teraterm) with Baud rate 115200 to connect your device and login it.
Then issuing command “debug kernel console-level 8” to collect console log.
(2). If device reboots, please navigate Web GUI path to collect Diagnostic file.
STEP1.Web GUI > Maintenance > Diagnostic > Collect Diagnostic file (It may take few minutes.).
STEP2.Web GUI > Maintenance > Diagnostic > file to download Diagnostic file.
Thanks.
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My gateway also spontaneously rebooted, technical support sent a special firmware to catch bugs. It turned out that the reboots were caused by the anti-spam module.
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Hello. We have USG 310 withV4.62(AAAB.0)and it's reboots once a day. All extended modules disabled and nothing interesting in log. Can we get firmware to catch the bug like anouther customers in this discussin?0
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Hi @r0b0tTo get started, you need to do the following steps described below:Zyxel_Jeff said:
Hi @SwayPC
You can upgrade to V4.62WK08 firmware.
Ｗｅ will provide it to you via private message.
BTW, if the device still reboots you can collect the console log and Diagnostic file of your device.
And providing those log files to us via private message for further investigation.
(1). Please use PC connects RS232 cable and terminal software(e.q. Teraterm) with Baud rate 115200 to connect your device and login it.
Then issuing command “debug kernel console-level 8” to collect console log.
(2). If device reboots, please navigate Web GUI path to collect Diagnostic file.
STEP1.Web GUI > Maintenance > Diagnostic > Collect Diagnostic file (It may take few minutes.).
STEP2.Web GUI > Maintenance > Diagnostic > file to download Diagnostic file.
Thanks.
0
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