No Client Data in Nebula from NWA110AX

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  • JP_atomit
    JP_atomit Posts: 6  Freshman Member
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    Zyxel_Freda said:
    Hi @bymusty,
    The cloud saving mode disabled failed issue has been fixed, so may I know is there still any problem I can help?
    Hi Freda. We're having a similar issue at one of our customer's sites. What's the best way of getting it looked at? For example, we're not seeing a count of current clients in the Access Points list, but if we go into an individual AP I can get a live(ish) list of current stations.
  • Zyxel_Freda
    Zyxel_Freda Posts: 397  Zyxel Employee
    25 Answers First Comment Friend Collector Third Anniversary
    Hi @JP_atomit,
    Is the organization in cloud saving mode? Or, do you mean that the issue symptom is like client number display incorrect? Would you share a screenshot to show the incorrect client number page?
    Would you share the organization name to me and enable Zyxel support as below screenshot for us to check detail of your organization/site?

  • JP_atomit
    JP_atomit Posts: 6  Freshman Member
    Friend Collector Fourth Anniversary
    edited June 2021
    Zyxel_Freda said:
    Hi @JP_atomit,
    Is the organization in cloud saving mode? Or, do you mean that the issue symptom is like client number display incorrect? Would you share a screenshot to show the incorrect client number page?
    Would you share the organization name to me and enable Zyxel support as below screenshot for us to check detail of your organization/site?



    Hi Freda. Thanks for the response. Cloud Saving Mode is disabled, the issue is as you described: the tally of connected users on both the AP list and individual AP pages is always zero, even when there are connected devices in the Current Stations list:





    The ID for the Org/Site is: 5e3063b90585325209abc4ef/60b0eddd44f7e421f6692e0c  I've invited Zyxel support to take a look so if you could tell me what I'm missing that would be appreciated :)
  • Zyxel_Freda
    Zyxel_Freda Posts: 397  Zyxel Employee
    25 Answers First Comment Friend Collector Third Anniversary
    Hi @JP_atomit,
    Thanks for replying detail of the issue. After checking your site, the issue is still happening, so we created a ticket for tracking this issue. I will update for you asap.
  • Zyxel_Freda
    Zyxel_Freda Posts: 397  Zyxel Employee
    25 Answers First Comment Friend Collector Third Anniversary
    Hi @JP_atomit,
    After checking detail of the APs, the time is incorrect, so the logs and information are shown incorrect. Please check below firewall information to set the firewall rules and after the AP gets correct time, the client information will be shown correctly.

  • JP_atomit
    JP_atomit Posts: 6  Freshman Member
    Friend Collector Fourth Anniversary
    Zyxel_Freda said:
    Hi @JP_atomit,
    After checking detail of the APs, the time is incorrect, so the logs and information are shown incorrect. Please check below firewall information to set the firewall rules and after the AP gets correct time, the client information will be shown correctly.



    Thanks for that, I'll pass that back to the guys who manage the firewall. On that note, though, is there any way of specifying an alternative NTP server to use? Either by specifying a public NTP server in Nebula or an internal one with DHCP Option 42 or something like that?
  • Zyxel_Freda
    Zyxel_Freda Posts: 397  Zyxel Employee
    25 Answers First Comment Friend Collector Third Anniversary
    Hi @JP_atomit,
    Currently, there's no way to set other NTP server on Nebula AP. The DHCP option 42 is not supported on AP. If you have related request, please let me know and I'll help to created a ticket as a feature request.
  • JP_atomit
    JP_atomit Posts: 6  Freshman Member
    Friend Collector Fourth Anniversary
    Zyxel_Freda said:
    Hi @JP_atomit,
    Currently, there's no way to set other NTP server on Nebula AP. The DHCP option 42 is not supported on AP. If you have related request, please let me know and I'll help to created a ticket as a feature request.
    That would be great - I know it's an edge case, but in situations where all the traffic needs to be routed through a proxy and only specific protocols are allowed it'd be helpful to be able to specify an onsite NTP host. Can you raise that request - or point me in the right direction to do it myself?
  • Zyxel_Freda
    Zyxel_Freda Posts: 397  Zyxel Employee
    25 Answers First Comment Friend Collector Third Anniversary
    edited June 2021
    Hi @JP_atomit,
    Just added your suggestion to WLAN idea in below link.
    https://community.zyxel.com/en/discussion/10916/specify-an-onsite-ntp-host/p1?new=1

  • JP_atomit
    JP_atomit Posts: 6  Freshman Member
    Friend Collector Fourth Anniversary
    Zyxel_Freda said:
    Hi @JP_atomit,
    Just added your suggestion to WLAN idea in below link.
    https://community.zyxel.com/en/discussion/10916/specify-an-onsite-ntp-host/p1?new=1


    Awesomesauce - thanks very much!

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