Nebula Cloud Service Incident - 2021-10-03 14:10 - 2021-10-04 02:12 (UTC+0)

Zyxel_CSO
Zyxel_CSO Posts: 428  Zyxel Employee
5 Answers First Comment Friend Collector Seventh Anniversary
edited September 2023 in Nebula Status and Incidents
Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:
2021-10-03 14:10 (UTC+0)

Resolved:
2021-10-04 02:12 (UTC+0)

Issue Symptom & Risk:
Some users have experienced 

1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully. 
3. Monitoring information will be abnormal on NCC.

Note: This outage incident does not affect Nebula devices and their local network services
If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
We apologize for any inconvenience this has caused.

Zyxel Nebula Support

Zyxel Nebula Support

Comments

  • EliteITGuy
    EliteITGuy Posts: 9  Freshman Member
    First Comment Third Anniversary
    When is this expected to be resolved. I have devices at multiple locations and multiple organizations they show offline. One AP at least isn't providing any signal either. 

    Nebula_CSO said:
    Dear Nebula Users,

    The system has been temporarily unavailable due to an outage incident.

    Issue Started from:
    2021-10-03 14:10 (UTC+0)

    Issue Symptom & Risk:
    Some users have experienced 

    1. NCC is unable to provision or update network settings to Nebula devices.
    2. Some devices are offline and unable to reach NCC servers successfully. 
    3. Monitoring information will be abnormal on NCC.

    Note: This outage incident does not affect Nebula devices and their local network services
    If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
    We apologize for any inconvenience this has caused.

    Zyxel Nebula Support

  • batkey
    batkey Posts: 1
    Second Anniversary
    Any news on this?
    I have multiple sites, multiple APs ”offline” and two of these AP’s throw push messages continuously
  • LucaFormosa
    LucaFormosa Posts: 1  Freshman Member
    Third Anniversary
    Nebula_CSO said:
    Dear Nebula Users,

    The system has been temporarily unavailable due to an outage incident.

    Issue Started from:
    2021-10-03 14:10 (UTC+0)

    Issue Symptom & Risk:
    Some users have experienced 

    1. NCC is unable to provision or update network settings to Nebula devices.
    2. Some devices are offline and unable to reach NCC servers successfully. 
    3. Monitoring information will be abnormal on NCC.

    Note: This outage incident does not affect Nebula devices and their local network services
    If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
    We apologize for any inconvenience this has caused.

    Zyxel Nebula Support

    The continuous push messages are very annoying.
    I tried to deactivate them, but it doesn't work.
    I'm unistalling the app until the problem is resolved

  • PeterUK
    PeterUK Posts: 3,389  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited October 2021
    Can't say I like this cloud idea its why their needs to be a hybrid of standalone and cloud.  
     
  • Zyxel_CSO
    Zyxel_CSO Posts: 428  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary
    Dear Nebula users,

    We had fixed the issue around 2021-10-04 02:12 (UTC+0).

    Zyxel Nebula Support

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