Ping is not stable, packet loss, bad performance, sometimes router stuck

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  • tak3joy
    tak3joy Posts: 9
    Friend Collector
    3 different devices
    3 different LAN ports
    3 different LAN cables
    3 different operating systems(Win10, Win11, Raspberry Pi OS)
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,318  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Hi @tak3joy

    The system will regularly send wifi informs to make sure the G1 wifi stability and which will affect the response time a little bit. This mechanism don’t need to be worried since it won’t affect the network usage.


  • tak3joy
    tak3joy Posts: 9
    Friend Collector
    Today the router died, everything was fine until the Internet disappeared, then I went to the router and the LEDs were no longer on, I tried to plug it into another outlet, but it doesn’t want to turn on at all, while the power supply outputs as declared 12V.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,318  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited March 2022
    Hi @tak3joy

    Maybe there is some power surge issue in your environment.
    You can connect local representative to do the RMA process.

  • tak3joy
    tak3joy Posts: 9
    Friend Collector
    Zyxel_Jerry said:
    Hi @tak3joy

    Maybe there is some power surge issue in your environment.
    You can connect local representative to do the RMA process.

    I have many other electronics in house that working properly 5+ years, and and part of it uses same 12V power supply... I think that the assumption is a bit inappropriate.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,318  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Thanks for the feedback.
    We do not meet the issue before.
    We'll keep monitor if there is a similar case, and we'll be undertaking further analysis and investigation.
     

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