nebula app to nr5101

Fremmed
Fremmed Posts: 4
in Nebula
just installed app on my iPhone.
try to add device both QR code and manual
doesn't work, what is wrong?

All Replies

  • Zyxel_Bella
    Zyxel_Bella Posts: 526  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers

    Dear customer,

     

    Welcome to Zyxel community!

    For NR5101, only Nebula supported version can be managed by Nebula, and it is labeled on the sticker with “Nebula”.

    We’ve received your ticket and replied to ask some information, would you please provide the device information for us to check?

    Thank you

     

    Regards,

    Bella

     


    zyxel.com | Facebook | LinkedIn | YouTube

    240828_Nebula's-Intent_1920x400.jpg

  • Fremmed
    Fremmed Posts: 4
    Just passed copy of sticker to you
  • Zyxel_Bella
    Zyxel_Bella Posts: 526  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers

    Hi @Fremmed

     

    Thanks for the information.

    According to your sticker, the model you’re holding is not Nebula supported version.

    Please refer to Nebula supported version sticker photo.

     

    Thank you

     

     

    Regards,

    Bella

     


    zyxel.com | Facebook | LinkedIn | YouTube

    240828_Nebula's-Intent_1920x400.jpg

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