Nebula Site having problems?

MartyWalter
MartyWalter Posts: 32 image  Freshman Member
First Comment Sixth Anniversary
in Nebula
I am trying to access customer data via nebula.zyxel.com as well as the IOS app.  I am unable to access any data, just get a spinning circle.  Anyone else having this problem?

All Replies

  • SLMark1
    SLMark1 Posts: 19 image  Freshman Member
    First Comment Second Anniversary
    We also saw the same and it appeared our Nebula account had been wiped/defaulted. It loaded asking us to create the first org. It returned to normal but ... yikes.
  • Zyxel_Melen
    Zyxel_Melen Posts: 4,035 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @MartyWalter & @SLMark1,

    Sorry for the inconvenience.
    There was an outage incident cause system temporarily unavailable.
    Please check this post:
    Nebula Cloud Service Incident 2022-04-14 18:32~19:04 (UTC+0)

    By the way, we will post the incident post on our forum if there has an outage incident.
    In order to get the notification in the first time, please check this topic to setup the notification:
    Nebula Status and Incidents Instruction

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,035 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @SLMark1,

    May I know when did Nebula asking you to create the first org?
    Was it during the incident 2022-04-14 18:32~19:04 (UTC+0) ?
    Zyxel Melen


  • elio
    elio Posts: 9 image  Freshman Member
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 2022
    4/25/2022 cannot log in, nebula website appears sluggish
  • Zyxel_Melen
    Zyxel_Melen Posts: 4,035 image  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 2022
    elio said:
    4/25/2022 cannot log in, nebula website appears sluggish
    Hi @elio,

    Welcome to Zyxel community!
    Sorry for the inconvenience.
    The system has been temporarily unavailable due to an outage incident.
    Please follow the topic below to follow the progress:
    Nebula Cloud Service Incident 2022-04-26

    Zyxel Melen


  • elio
    elio Posts: 9 image  Freshman Member
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    all is good now, sorry for the late response

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