NWA50AX + Nebula WIFI password is rejected, iPad,Iphone

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  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers
    Hi @PEACEkeeper,

    We would like check detail logs for your nebula site,
    but your Nebula support is exipred and please help to us to enable Zyxel support again.

    Thank you 
    Zyxel_Jay
  • PEACEkeeper
    PEACEkeeper Posts: 29  Freshman Member
    First Comment Friend Collector Second Anniversary
    Hi @Zyxel_Jay

    but your Nebula support is exipred and please help to us to enable Zyxel support again
    I've enabled the support invitation again.

    Best Wishes,
    Frank

  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers

    We have received your log on 6/9 1:21.
    Here is an abnormal log related to Tx/Rx information, It looks like a bug and we will do further investigation and try to fix it as soon as possible
    We suggest to disable 802.11r first until we provide the solution.
    Access point>>Configure>>SSID Advanced settings



    Zyxe_Jay
  • PEACEkeeper
    PEACEkeeper Posts: 29  Freshman Member
    First Comment Friend Collector Second Anniversary
    Hi @Zyxel_Jay

    thanks for your advice.
    I've disabled the option as suggested and will be looking forward for an update.

    I hope, that this will temporary fix the problem.

    I't would be great if you leave a comment in this thread when a fix is available.

    Have a nice day
    Frank
  • mMontana
    mMontana Posts: 1,389  Guru Member
    50 Answers 1000 Comments Friend Collector Fifth Anniversary
    And when a official firmware will be available.
  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers
    Hi @mMontana @PEACEkeeper
    Good day
    The official firmware version 6.25P10 is released on Nebula.

    Please refer to below to get the release information.

    Please feel free to upgrade your APs firmware.
    Let us know if you want to ask anything else.

    Sincerely
    Zyxel_Jay


  • mMontana
    mMontana Posts: 1,389  Guru Member
    50 Answers 1000 Comments Friend Collector Fifth Anniversary
    edited June 2022
    Zyxel_Jay said:
    The official firmware version 6.25P10 is released on Nebula.


    Which means that is not applicable in standalone mode for NWA50AX?
    Latest release is 6.25(ABYW.8) date April 2022... Two patches level behind Nebula official firmware?

  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers
    edited June 2022

    @mMontana

    Good day, we have uploaded new firmware to Zyxel.com.

    There are NWA50AX, NWA90AX, and NWA55AXE firmware official hyperlinks.

    NWA50AX Firmware

    NWA90AX Firmware

    NWA55AXE Firmware

    Thank for your response

    Zyxel_Jay

  • PEACEkeeper
    PEACEkeeper Posts: 29  Freshman Member
    First Comment Friend Collector Second Anniversary
    Hi @Zyxel_Jay

    Thanks for the information.

    I've updated all APs and reenable the 802.11r support.
    The problem seems to be solved      :smiley:

    Best wishes
    Frank 
  • Zeus
    Zeus Posts: 4
    Friend Collector First Anniversary
    I am having the exact same issue on my NWA50AX. I am running standalone mode with the latest firmware.

    My devices cant connect to the wifi in the morning because the password is rejected. Connecting my device to a different SSID and then connecting the device to the original SSID again seems to be a workaround.

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