VPN100: Repetitively error: myZyXEL.com Certificate download has failed

[Deleted User] · August 2020

Hi, I get repetitively this error in the log file (once a day): myZyXEL.com Certificate download has failed.
Device is a VPN100 with FW 4.35(ABFV.3).
Any ideas? Regards, Dany

Zyxel_Emily · August 2020

Hi @Dany,

The error comes from "Certificate Update" in Configuration > Security Service > SSL Inspection > Certificate Update.

We have fixed the issue on the update server.

Try to click "Update Now" and SSL certificate is able to be downloaded successfully.

Zyxel_Emily · August 2020

Hi @Dany,

The error comes from "Certificate Update" in Configuration > Security Service > SSL Inspection > Certificate Update.

We have fixed the issue on the update server.

Try to click "Update Now" and SSL certificate is able to be downloaded successfully.

[Deleted User] · August 2020

Hi @Zyxel_Emily
Thank You for Your help. Solution has worked. After one "manual Update Now", the "Auto Update" was successful.

jayd691 · September 2022

I have a USG Flex 700 running firmware version 5.31(ABWD0) which is having the same continuous error "2022-09-26 14:45:03 error myZyXEL.com Certificate download has failed.).

I have tried unsuccessfully to perform the update manually, but it continues to fail that way as well. "SSL Certificate download has failed. (failed) at Mon Sep 26 15:18:05 2022"

How can I correct this issue?

Jay

Zyxel_James · September 2022

jayd691,
I saw you create another one Flex 700 - Certificate download has failed

I will reply to the one you create, thank you.

VPN100: Repetitively error: myZyXEL.com Certificate download has failed

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