Nebula Cloud Service Incident 2022-11-28 12:42 -11-29 11:15 (UTC+0)

Zyxel_CSO
Zyxel_CSO Posts: 430  Zyxel Employee
5 Answers First Comment Friend Collector Seventh Anniversary
edited September 2023 in Nebula Status and Incidents
Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:
2022-11-28 12:42 (UTC+0)

Resolved:
2022-11-29 11:15 (UTC+0)

Issue Symptom & Risk:
1. Sometimes USG Flex/ ATP firewall site monitor information cannot be displayed.
2. Site-wide > Dashboard may not display successfully (mainly affected by Application/WAN widget).
3. Site-wide > Topology may not display successfully.
4. Firewall > Configure > Firewall settings cannot be added successfully.
5. Monitoring page of Mobile Router, Switch, and Access Point may not display successfully (partially).

Note: This outage incident does not affect Nebula devices and their local network services.

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support

Zyxel Nebula Support

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Comments

  • Zyxel_Tecology
    Zyxel_Tecology Posts: 5  Freshman Member
    First Comment Friend Collector Second Anniversary
    I am still experiencing issues w/ several sites in Nebula. It will not load any dashboards, router, switch, ap details etc.
  • Wil
    Wil Posts: 3  Freshman Member
    First Comment Second Anniversary
    When will the issue be resolved? 
  • Zyxel_Tecology
    Zyxel_Tecology Posts: 5  Freshman Member
    First Comment Friend Collector Second Anniversary
    @Zyxel_CSO can you please give us an update on this incident?
  • SLMark1
    SLMark1 Posts: 19  Freshman Member
    First Comment Second Anniversary
    Been an issue all day for me, and still an issue just now.
  • DanniKool
    DanniKool Posts: 37  Freshman Member
    First Answer First Comment Sixth Anniversary
    It's still an issue, but i guess you know that?
  • AssistenzaC2
    AssistenzaC2 Posts: 1
    First Comment
    Any news about this ?
  • Zyxel_CSO
    Zyxel_CSO Posts: 430  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary
    edited November 2022
    Dear Nebula Users,  

    We had partially fixed the issue of
    1. Firewall > Configure > Firewall settings 
    2. Mobile Router/Switch/Access Point Monitor related functions.  

    Regarding to the displaying issue on the other pages including
    1. USG Flex/ATP firewall monitor page
    2. Site-wide > Dashboard
    3. Site-wide > Topology pages
    we are still working it and will keep you posted immediately once the issue had been resolved. 

    If you encountered any other pages that also meet the displaying problem, please feel free to let us know in this discussion thread. Thanks.

    Zyxel Nebula Support

    Zyxel Nebula Support

  • DanniKool
    DanniKool Posts: 37  Freshman Member
    First Answer First Comment Sixth Anniversary
    edited November 2022
    UPDATE: Nevermind - the AP i'm testing the Secure WiFi with, is not supported.....

    I have a Secure WiFi trial "in progress" - activated about 2 hours ago. Don't know if it's related to this incident?
  • Zyxel_CSO
    Zyxel_CSO Posts: 430  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary
    Dear Nebula Users, 

    The incident has been resolved.
    Resolved: 2022-11-29 11:15(UTC+0)

    Zyxel Nebula Support

  • NickC
    NickC Posts: 2  Freshman Member
    First Comment Second Anniversary
    1. Site-wide>Monitor>Clients not display any information at Firewall and AP's

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