No internet connection with NWA50AX

Esco
Esco Posts: 2
First Comment
edited November 2023 in Nebula
I have a new NWA50AX which is connected to internet but when connecting a PC or mobile phone to it, the result is "no internet connection". What should I do to have the internet connection working?

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

     

    From your site, we found that the AP’s clients didn’t get IP address but AP got DHCP IP address at the same time. Please help to check the settings (Ex: DHCP pool size) or DHCP related logs on DHCP server in your network.  

     

    Kay 

    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Esco 

     

    There a few reason that cause internet connection failed, like clients can’t get IP address, internet cable faulty, device setting and etc… 

     

    For more clearly identify your problem, I would like to know more details with your NWA50AX setting, like firmware version, topology, event logs and settings. Hope you may share those information or help me to enable Zyxel support at Nebula CC >> Help center > Support request and provide us your org/site name, so we may check for you directly. 


    Kay

    Kay

  • Esco
    Esco Posts: 2
    First Comment
    Hi, I activated the Support Access. I hope you find the needed information to solve the problem.
    Regards,
    Esco
  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

     

    From your site, we found that the AP’s clients didn’t get IP address but AP got DHCP IP address at the same time. Please help to check the settings (Ex: DHCP pool size) or DHCP related logs on DHCP server in your network.  

     

    Kay 

    Kay

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