NR7101 Zyxel Air app wont connect

mcoops
mcoops Posts: 4
First Comment
edited January 4 in Mobile Broadband

First off Ive got to say how poor Ive found Zyxel support they dont want to publish a contact number for new purchase support. If I dont get his sorted I'll return it. Im hoping someone can shed light on my issue.

Ive just purchased the NR7101 which works fine but when I connect a device wirelessly it says connected but no internet, secondly I cannot connect he Zyxel Air App it starts but will not allow me to connect to the router

All Replies

  • SELBERG
    SELBERG Posts: 341  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    edited March 2023

    Are you very close to the unit and your units wifi is turned on. You can't connect to your network wifi you use at home.

    Try install ZYXEL LTE ALLY, i did and it works fine with both apps.

    NR7101 Wifi is not for

  • mcoops
    mcoops Posts: 4
    First Comment

    Ive connected to the Zyxel NR7101 and Ive installed both the apps and neither will allow me to connect to the NR7101, Ive configured the unit through the browser and its working OK but I need the app to work to get the signal strength test to align the antenna

  • SELBERG
    SELBERG Posts: 341  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    edited March 2023

    Installed Zyxel Air and opened Air app, this screen shows up.

    I'm connected to my home network not Unit wifi.

    Screenshot_20230305_092612_Zyxel Air.jpg

    Tap screen and Quick Setup screen shows up.

    Screenshot_20230305_092620_Zyxel Air.jpg

    Tap get started....

    Screenshot_20230305_092627_Zyxel Air.jpg

    Tap manual set up.

    Screenshot_20230305_092636_Zyxel Air.jpg

    Fill in ip and tap connect.

    Screenshot_20230305_092700_Zyxel Air.jpg

    Write password you use in your home network and tap login.

    Screenshot_20230305_092710_Zyxel Air.jpg

  • SELBERG
    SELBERG Posts: 341  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    edited March 2023

  • mcoops
    mcoops Posts: 4
    First Comment

    Hi Selberg, Thanks for this, I had been through all of this a dozen times but the Login button wasnt allowing me to click it. I have now found a fix after a lot of messing. I uninstalled the Cellmapper app and switched off Bluetooth, I was then able to login and the app is working. Thanks for the help.

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