in app push not working

Lucky

Lucky Posts: 4

First Comment

Friend Collector

February 2023 in Nebula

Hello, I have the feeling the Nebula in-app push notification are not working for me

(e.g. push notification when AP goes offline for more than 15min)

Note: I have not any licence pack yet

Note: I have activated the multifactor authentication and I need to enter again the double factor code when I relaunch the mobile after some time of inactivity (few days ?)

Maybe the push notifications are not working after those few days of inactivy ?

thanks

0

All Replies

Zyxel_Melen Posts: 2,311 Zyxel Employee

February 2023

Hi @Lucky,
Welcome to the Zyxel community!
May I confirm what's the model of your mobile phone?
And please help to check whether the APP setting and push notification setting have enabled the notification or not.

If yes, could you provide your organization name and enable the Zyxel Support Access? I will help to check the notification problem.
Please go to Help Center > Support Request > Zyxel Support Access to enable and save.

Zyxel Melen

Engage in the Community, become an MVP, and win exclusive prizes!

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Lucky Posts: 4

February 2023

thanks a lot Melen,
my phone is a Samsung A52B Android 13

I give you the organization name in private message
Thanks

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Zyxel_Melen Posts: 2,311 Zyxel Employee

February 2023

Hi @Lucky,
Thanks for the information.
I can replicate this problem in my org/site either Android system or IOS.
We are investigating this problem now and will update you soon.

Zyxel Melen

Engage in the Community, become an MVP, and win exclusive prizes!

0
Lucky Posts: 4

February 2023

Thanks a lot ! Do you think it related to multi factor authentication ? Or this is a global issue ?
Have a nice day ?

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Zyxel_Melen Posts: 2,311 Zyxel Employee

February 2023

Hi @Lucky,
It is probably not related to the multi-factor authentication because I do not enable it.
Hope you have a nice day too.

Zyxel Melen

Engage in the Community, become an MVP, and win exclusive prizes!

0
Micro Posts: 3

February 2023
same problem
Organization PRO License
iPhone 14 PRO iOS 16.3.1
I attach screenshots
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Zyxel_Melen Posts: 2,311 Zyxel Employee

March 2023

Hi @Micro,
Welcome to the Zyxel Community and thanks for the information.
We are handling this problem now. Could you PM me your organization name for me to record?
Many thanks.

Zyxel Melen

Engage in the Community, become an MVP, and win exclusive prizes!

0
Micro Posts: 3

March 2023

the problem is on all 20 organizations in my account

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Zyxel_Melen Posts: 2,311 Zyxel Employee

March 2023

Hi @Lucky & @Micro
The in-app push notification has been fixed.
Please check your smartphone whether you receive the notification or not.

Zyxel Melen

Engage in the Community, become an MVP, and win exclusive prizes!

0
Micro Posts: 3

March 2023

now works, no changes made

0

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