in app push not working

Lucky
Lucky Posts: 4
First Comment Friend Collector
in Nebula

Hello, I have the feeling the Nebula in-app push notification are not working for me

(e.g. push notification when AP goes offline for more than 15min)

Note: I have not any licence pack yet

Note: I have activated the multifactor authentication and I need to enter again the double factor code when I relaunch the mobile after some time of inactivity (few days ?)

Maybe the push notifications are not working after those few days of inactivy ?

thanks

«1

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Lucky,

    Welcome to the Zyxel community!

    May I confirm what's the model of your mobile phone?

    And please help to check whether the APP setting and push notification setting have enabled the notification or not.

    MicrosoftTeams-image (20).png
    MicrosoftTeams-image (21).png

    If yes, could you provide your organization name and enable the Zyxel Support Access? I will help to check the notification problem.
    Please go to Help Center > Support Request > Zyxel Support Access to enable and save.

    Zyxel Melen


  • Lucky
    Lucky Posts: 4
    First Comment Friend Collector

    thanks a lot Melen,

    my phone is a Samsung A52B Android 13

    Screenshot_20230221_095647_Settings.jpg

    I give you the organization name in private message

    Thanks

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Lucky,

    Thanks for the information.

    I can replicate this problem in my org/site either Android system or IOS.

    We are investigating this problem now and will update you soon.

    Zyxel Melen


  • Lucky
    Lucky Posts: 4
    First Comment Friend Collector

    Thanks a lot ! Do you think it related to multi factor authentication ? Or this is a global issue ?

    Have a nice day ?

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Lucky,

    It is probably not related to the multi-factor authentication because I do not enable it.

    Hope you have a nice day too.

    Zyxel Melen


  • Micro
    Micro Posts: 3
    First Comment

    same problem

    • Organization PRO License
    • iPhone 14 PRO iOS 16.3.1

    I attach screenshots

    Screenshot 2023-02-26 alle 11.17.12.png
    Screenshot 2023-02-26 alle 11.18.02.png
    Screenshot 2023-02-26 alle 11.16.47.png
    IMG_1189.jpeg
    IMG_1190.jpeg

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Micro,

    Welcome to the Zyxel Community and thanks for the information.

    We are handling this problem now. Could you PM me your organization name for me to record?

    Many thanks.

    Zyxel Melen


  • Micro
    Micro Posts: 3
    First Comment

    the problem is on all 20 organizations in my account

    9CE6CC7A-3710-46B8-928D-115FFD2216DA.jpeg

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Lucky & @Micro

    The in-app push notification has been fixed.

    Please check your smartphone whether you receive the notification or not.

    Zyxel Melen


  • Micro
    Micro Posts: 3
    First Comment

    now works, no changes made

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）