SSID with cloud auth (WPA Enterprise with WPA2 Nebula cloud auth with username/password)

HPITS
HPITS Posts: 7
First Comment Second Anniversary
edited March 2023 in Nebula

Tested logon to SSID with this option enabled. Worked OK and I see the clients in the Nebula connect AP users, but I do not see the username that logged on for all users. The username is shown when I open the client in Nebula for a Windows 10 device while client using Android 12 does not show the username. By design or am I missing something?

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  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi HPITS,

    You can see the username by going to:

    1. Access point > Monitor > Clients > Click Client to show the Client detaited page:
    image.png

    2. Access point > Monitor > Event log >

    image.png

    Judy

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • HPITS
    HPITS Posts: 7
    First Comment Second Anniversary

    Thanks but as I wrote, user does not show up for android 12 users. Why?

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi there,

    When we logged on for a Android 12 device, the username is shown as well.

    Could you kindly provide the org/ site name and Android 12 device's MAC address by clicking to my account > Message. We'd like to check your site and tell you if there is any update.

    Judy

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