NR7101 adaption to nebula don't work

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Mennens
Mennens Posts: 2 image  Freshman Member
First Comment
in Nebula

Hi,

I have 7 NR7101 mobile routers and 6 adopted seamlessly

1 i have bought 2 months earlier and i cant get that one adopted when i trie ta add the mac with the serial.

there is no nebula sticker on it.

rgds mennens

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,602 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
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    Hi @Mennens ,

    The Nebula platform just manages the Nebula supported device. In case you have one NR7101 without Nebula sticker (non Nebula version), please contact to your reseller to return it and get a Nebula supported NR7101.

    Zyxel_Judy

  • Mennens
    Mennens Posts: 2 image  Freshman Member
    First Comment
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    so the only way is to switch the device for anoter type if i understand correctly ?

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,602 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Options

    Hi @Mennens ,

    Yes, please switch the non Nebula NR7101 for a Nebula NR7101.

    Zyxel_Judy

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