ZyWALL 310 unexpected reboot

XStead
XStead Posts: 7  Freshman Member
First Comment Second Anniversary
edited April 2021 in Security
Hi,

We have problem with our ZyWALL 310 ... started since last week ...

Our device rebooting in every 3 days, we cannot find any info in the log files, now trying to save log to USB drive...

ZyWALL 310
firmware: V4.31(AAAB.0) / 2018-03-27 17:03:23
without UTM service

Does anyone having the same issue?

Accepted Solution

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  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    About reboot issue, we need more information to help you on this case.
    I will send you private message for some basic information of this issue.

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  • alexey
    alexey Posts: 188  Master Member
    First Comment Friend Collector Fifth Anniversary
    Yes, 2 diff USG 1100 start rebooting in last 10 days. Now disable AV, maybe rebooting stops.Third USG 1100 in another area without internet works normal.
  • jonatan
    jonatan Posts: 189  Master Member
    5 Answers First Comment Friend Collector Seventh Anniversary
    I have a few ZyWALL 310, this problem is not observed.

  • XStead
    XStead Posts: 7  Freshman Member
    First Comment Second Anniversary
    After 22 days it rebooted again... we are unhappy :(

    Log contains etc..:
    - NMI Watchdog interrupt on Core 0x00
    ..
    *** Chip soft reset soon ***
    ...

    Output the command:
    "Router> show software-watchdog-timer log"
    ...
    - Reason: Software Watchdog Reboot System
    ...
    - Reason: Fatal Error Cause System Reboot
    ...
    - CPU 0 Unable to handle kernel paging request at virtual address 0000000000000044

    etc..

    We are waiting the resolution...
  • alexey
    alexey Posts: 188  Master Member
    First Comment Friend Collector Fifth Anniversary
    I confirm.
    After 2 weeks, 05/11/2018 was 2 unexpected reboots. Was holiday, can't collect logs via console.
    Now connect and wait.
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    We receive your console logs in the private message.
    We will analyze the logs and update the progress to you.

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  • alexey
    alexey Posts: 188  Master Member
    First Comment Friend Collector Fifth Anniversary
    Today it reboots again.
    I send you log in private message.
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Thanks for the console logs.
    We will analyze the logs and update the status to you. 

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  • XStead
    XStead Posts: 7  Freshman Member
    First Comment Second Anniversary
    Hi,

    Did you resolve the problem ?

    Our zywall still restart itself randomly... 

    I've sent the logs in private

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