FWA510 -5GNR Problems with Telekom Germany

HI @Jens_S ,

Thank for your checking!

To address the ongoing issue of your FWA510 device not connecting to 5G, we propose conducting a remote session. This will allow us to access your device directly and collect the log to pinpoint the cause. To proceed with the proposed remote troubleshooting, we kindly ask for your assistance, so please refer to the details provided in the private message to understand the process more comprehensively.

Hi @pnokel ,

Have you had the chance to follow the troubleshooting steps that were outlined in my initial response to this thread? If the 5G connection issue with your FWA510 persists, please refer to the private message I've sent you for further steps to address the problem.

By the way, could you share with us whether you register the FWA510 into Nebula. If yes, please tell us the Nebula org/ site name and enable Zyxel support by going to Help (On the top of right) > Support Request > Zyxel support Access to enable and save.

Hi @Bacanu ,

Hi there,

Your Preferred Access Technology is set as "NR5G-SA/NR5G-NSA/4G (Auto Switch)". The local GUI indicates that the FWA510 operates effectively with both NR5G-NSA and LTE 4G.

System info shows:

Cellular info shows:

If you have any queries regarding NR5G-SA, recommend you reach out to the WINDTRE operator first to ascertain whether Wind Tre or your service package includes NR5G-SA service.