Smarthome use GS1900-24E = Impossible .... 😤

Hi @QTT1,

Thank you for reaching out with your concerns about using the GS1900-24E in your SmartHome setup. I understand the challenges you're facing and I'm here to assist.

Firstly, I recommend isolating your GS1900-24E. To do this, press the restore button on the front panel for 10 seconds. This action will reload the factory default settings on the switch. After this step, please connect your PC directly to the GS1900-24E. You can log in to the GS1900-24E using the default IP address, which is 192.168.1.1.

Before attempting to log in, it's crucial to ensure that your PC is set up with a static IP address. The recommended settings are 192.168.1.2 for the IP address and 255.255.255.0 for the subnet mask. For guidance on setting up a static IP address, you may refer to the following links:

• For MAC users: Use DHCP or a manual IP address on Mac
• For Windows users: Change TCP/IP settings

If you encounter any issues accessing the GS1900 using this method, I suggest trying the ZON Utility. The ZON Utility is a comprehensive tool designed to discover and configure Zyxel switches, WLAN, and gateways within your network. It simplifies the setup process and allows for easy management of Zyxel devices.

For more information on how to use the ZON utility, please refer to this FAQ: ZON Utility FAQ.

Additionally, I have sent you a private message with the download link for the ZON utility. In your response, could you also provide the email address of the local importer to whom you've reported your issue? I would like to follow up and ensure your concerns are addressed promptly.

Hi @QTT1,

After reload to factory default, the switch will use the default IP address "192.168.1.1". Please try to access the switch via 192.168.1.1 rather than 192.168.1.2.

Second, please make sure your PC has set a static IP address. If it hasn’t, you cannot access the switch. In an isolate network, a network enviroment without a DHCP server, the PC needs a static IP address to connect to other devices.

Below is the example topology and IP setting for you to reference:

For the ZON problem, please reference the below topic for this problem.

Additionally, could you provide the email address of local importer that you send your problem to in the private message? I will help to check what happened to the email you delivered.