Error no internet

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Cihank
Cihank Posts: 18 image  Freshman Member
First Comment Friend Collector First Anniversary
in Multy WiFi System

hello Jerry,

Since thursday we have 2gb internet with a new mod and since then we have a problem that the sateillites have no internet. When i pull out the power cable its starts up and everything is okey for some time but after a time both sateillites have no internet. See picture. This happend all the time. It is still in bridge mode. The new router is nokia xs-2426g-b

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  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,401 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @Cihank

    Please reboot the device from the main multy.
    For satellites connected via ethernet backhaul, please unplug the ethernet cable initially to allow the satellite to establish a wireless backhaul connection. Once the satellite is connected via wireless backhaul, you can then reconnect the ethernet cable.
    If the satellite is connected via wireless backhaul, you can wait until the first Multy boot-up and then power on the satellites.

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