Remove devices from myZyxel portal

Carlo

Carlo Posts: 47

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January 27 in Service & License

Hi, I have 3 old NWA1123ACv2 without QR code at the back and I need to migrate them to a different account but it pops up the attached error.
I can see the 3 devices in https://portal.myzyxel.com/my/devices but there seems to be no way to remove them from my accout.

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Accepted Solution

Zyxel_Ivan Posts: 301 Zyxel Employee

January 29 Answer ✓

Dear @Carlo,
Greetings.
To register your AP, click the URL below and navigate to "Access Point" for the instructions.
https://community.zyxel.com/en/discussion/18830/i-cannot-register-my-new-device-because-this-device-already-registered-to-another-account

Thanks.
Ivan

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All Replies

Zyxel_Ivan Posts: 301 Zyxel Employee

January 29 Answer ✓

Dear @Carlo,
Greetings.
To register your AP, click the URL below and navigate to "Access Point" for the instructions.
https://community.zyxel.com/en/discussion/18830/i-cannot-register-my-new-device-because-this-device-already-registered-to-another-account

Thanks.
Ivan

0

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